4th Quarter 2023

Upcoming Trade Shows

• Jan 11-13, 2024
• Jan 23-26, 2024
• Jan 25-28, 2024

ATA Show

SHOT Show

NAMM

St. Louis, MO Booth #1039

Las Vegas, NV Booth #42628

Anaheim, CA Booth #8908

We love to see our customers at tradeshows! Go here to let us know if you will be attending one of them.

Temporary Security Override

When an employee needs a security override, a manager no longer has to go to that computer to input their login credentials. When the security prompt comes up, the employee can hit the request button. The manager can be at any computer and go into the Temporary Security Override menu option and approve the security override request. The manager can assign a time duration and that will give the employee X number of minutes to complete their task. Additionally, the manager can use the same Temporary Security Override program to give access to any security option including menu options and reports for a temporary time frame.

The manager can also use the AIM Mobile App to approve or provide a Temporary Security Override. In the future we plan to add push notifications to the AIM Mobile APP. AIM will be able to send a push notification to the manager's mobile device that a Security Override Request is pending.

Click here to learn more about mobile.

1.   You can display to item count in the POS screen using system variable DisplayItemCountInPOS. This variable controls whether a total item count is displayed in the items grid in point of sale mode. Enter "Y" to show the total quantity. Enter a description of the line item after a | operator, with {QTY} where the total quantity will go. For example Y|Total Qty: {QTY}

2.    Did you know....there is an option to see all file attachments

if you click on any attachments button? This makes it helpful so you don't have

to navigate to different areas in AIM to see a particular attachment. 

Want more tips? Customers on Platinum maintenance have access to Tri-Tech's forum. Interact with other stores and view tips and tricks.  

From the desk of Professor Tri-Tech: Year End Matters

It's the end of another year, and for many that means it's time for physical inventory counts. Did you know AIM does a number of functions in the background to help make this as easy of a task as possible? While AIM can't actually count the products on your shelves or locate all the misplaced ones customers have scattered all over the place, you can use AIM Mobile to let your staff use their own smartphones to securely count product as they find it and add it to your count cycle's counted quantity (just be sure you denote what has and has not been counted).

When a count is completed and quantities updated, AIM automatically makes adjusting ledger entries to re-balance your inventory assets to reflect the new counts. This will also post to that product's history showing the quantity change. By default, this will use the transfer reason "Lost/Stolen" to reflect that change. If you prefer to have a different transfer reason be used, you can adjust this using the system variable "PhysicalTransfer" and point it to any transfer reason (system categories 1631 thru 1639). 

Active-e Services in Review

Tri-Tech’s AIM software is robust and flexible. Active-e extends AIM’s capabilities to the outside world, merging with websites, mobile apps, and third-party developers through a single, easy-to-use system. We are always looking to the future to support our customer's needs.

AIM Mobile has made leaps and bounds this year, enhancing the AIM processes for employees and store owners. Features like physical inventory, line-busting, repair service check-ins and entering rentals contracts all help streamline business processes and we love the positive feedback. Go here to see the full list of the AIM Mobile features.

New Active-e service integrations introduced this year (marketing seems to be the theme) for a full list of partners and services go here (you need a member login to access)

• Blustream – engaging your customers with just the right content at just the right time, helping to build happy clients.
• Ottertext - Otter Text offers built-in S.H.A.F.T. compliance for SMS messaging. This compliance helps retailers of alcohol, firearms, and CBD products maintain a streamlined workflow with their customers.
• SalesCaptain - streamline communication with your customers by sending them automated text messages based on events that take place in AIM.

AIMStorefront by Vortx find out more

Some of this year’s enhancements include:

• Ability to use AIM Gift Cards for online purchases.
• Ability to show taxes as part of the long-term contract checkout.
• For customers associated with more than one account, the ability to choose between accounts for reviewing account history or making a payment.
• Ability to show current balance and payoff for long-term rentals.

Your feedback and suggestions have been invaluable in shaping our products and offerings. Keep them coming!

Thank You and Happy New Year!

Margie

As 2023 comes to an end, we would like to wish all our customers a Happy Holiday season and a joyful New Year. Thank you for your support and loyalty. Your trust in our products and services is what motivates us to strive for excellence. We hope that 2024 brings you new opportunities, achievements and continued success and growth. We look forward to serving you in the new year and beyond! 

In observance of the holidays, our offices will be closed on December 25th and January 1st.

End of year savings!

Give our sales team a call about our year-end offerings. Current deals apply for all new Active-e services that stores sign-up for in the month of December. To learn more, log into your member portal to view the complete list of Active-e services we offer, click here.

To find out more, call our sales team at: 800.670.1736

Rebecca is a Premium Support Tech and has been working for Tri-Tech for three years. She assists our Gold and Platinum customers with their questions on AIM and PCPoll and helps them utilize and understand the software so that they can maximize their time and profitability. What Rebecca enjoys the most about working for Tri-Tech are the people that she gets to work with, both coworkers and clients and she finds it nice to feel like part of a family. Rebecca loves being able to help someone find a solution to their issue or teach them a process that will make their job easier. 

"The team at AIM gave me all the support I could ask for with setting up the software. I can barely turn a computer on, and they were able to set it up for me so that I could start using it immediately. Customer support is flawless. The price was well below competing software and still had all the features I could ever use plus some."

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