Winter has arrived, and KEA is receiving emails and phone calls about the lack of heat in some buildings. Below is the language in the CBA that outlines a protocol to get heating issues resolve "as quickly as possible".
Your heat is scheduled to be on 1 hour prior to time that employees are schedule to arrive and remain on for at least an hour after employees are scheduled to leave. Heat is also to be provided during evening workshops, PLC's, conference and any other activities that extend beyond the normal workday.
If for any reason your heat isn't working or not on, as outlined above, you should follow these procedures:
#1 Email your custodian and cc your principal about your heat concern. Ultimately this should resolve the issue but if it doesn't...
#2 Email your custodian and cc your principal AGAIN but this time also include KEA about your heat concern. This should absolutely fix the issue or at minimum explain the reason why it is taking so long to resolve the issue.
#3 If the first two emails haven't resolved the issue, please email KEA directly but please allow time for the heating issue to be resolved before going to #3. At this point a further action can be taken by KEA given our contract language.