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Friends,
With Spring being officially here, for many of us the change of season means opportunities to take care of some outside chores, maybe take a few days off to travel or watch basketball, or even knock out the spring cleaning checklist.
As you are tackling the spring to-do’s, I would encourage you to have “check in on staff” as one of them. In three recent projects, staff feedback in organizations lifted up items our front-line folks are handling that are uncharted, uncomfortable, and often unnoticed. Praise to these organizations for gaining insight to better serve their most valuable resources…the human ones.
PPMC recently had the opportunity to facilitate a full day retreat with the Butler County Board of County Commissioners and Staff Leadership Team. Through pre-retreat interviews and a department director survey, more than half of the retreat was spent on how to retain, grow, and attract the best staff to serve because these were the items identified as most consequential to the future success of the organization. They deserve a huge shout-out for their efforts and allowing us to be part of such productive and positive conversations. No organization is perfect, but public service is a people business, and focusing on those that provide the services leads to success.
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