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Welcome these new members of the Kennel Connection family!
Out N About
Grandbar Kennels
Preppy Pet Lawton
Preppy Pet Hendersonville
Best In Show
Great Falls Boarding Kennel
MWR Pet Kennels
Broadview Acres Austintown
Cuddles 'N Kisses Pet Care
Jeralee Boarding Kennel & Cattery
Cedar Valley Pet Resort
All users are welcome to join our new
Facebook User Forum
page! It's a great place to connect with our KC users, ask questions, get tips on how to use the program and even learn about features you didn't know were available.
"LIKE" Kennel Connection on Facebook!
www.facebook.com/kennelconnection |
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Kennel Connection 7 has been released!
We highly suggest that you demo KC7 as there are many new features that we recommend you test out and learn before going live. You can demo KC7 with your own database and run it side by side with Kennel Connection 6 to see the differences and new features.
If you decide to demo KC7, remind all staff that they must enter all data into Kennel Connection 6 so that nothing is lost when upgrading later.
Program notes about Kennel Connection 7
Recommended minimum hardware
- 2GHz Pentium processor or equivalent/better
- 4 GB memory
- 10 GB free on a hard disk
Kennel Connection 7 is compatible with Windows 7, 8, 8.1, 10. If you are using an older version of Windows, do not attempt to upgrade.
Not available for Multilocation users at this time.
Kennel Connection 7 will not support OC credit card processing. You must upgrade to Chosen Payments to keep processing through the program. Contact
[email protected]
or 1-801-839-2790 if you are unsure of your processor.
If you need assistance upgrading, contact support to schedule an appointment.
[email protected]
or 1-888-486-4343 x 504
To get your copy, log onto the support website at
http://Support.BlueCrystalSoftware.com
Click on the Full Installation link on the left hand menu. There you will see the KC7 Download button. You will also find instructions for installation, networking, and demo upgrade.
We have added over 200 new features in KC7! Click on
this link to see them all.
You can also view our video What's New in Kennel Connection 7
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New features in Kennel Connection 7!
If you have questions about how a feature works, contact Training at
[email protected] or 1-888-486-4343 x 506.
Welcome emails for new clients
You can set KC to send Welcome emails when entering new clients.
Click on File, Business Info, Email tab, Special Email tab, Welcome tab.
Check the box for "Enable Welcome emails".
You can also check the box to CC your company email.
Enter your message in the text box.
KC will send the welcome email as soon as you hit OK/Save on the new client record.
Add notes to emailed contracts
There is now a field where you can add a note when emailing contracts for all modules.
On the appointment screen, right click, click Contract.
Type your message in the text box.
It will be included on the emailed contract.
Email Estimates to emails not stored on file
You can now enter an email address to send an estimate to without having to store that email on file. For example, let's say your client's dad will be paying for this stay. You can now enter his email address to send the estimate to without having to save his address to the client's record.
The client's email will be populated in the field. You can then enter another email to send to, using a comma to separate the addresses.
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WEBROOT and Kennel Connection
We'd like to make you aware of an issue with WEBROOT security software and Kennel Connection 7* that some clients have experienced. When WEBROOT scans the computer, it is quarantining some Kennel Connection files that are required for the software to function. If you are running the WEBROOT security software and your Kennel Connection software either won't start at all or displays an error message upon startup, you will need to release the Kennel Connection files from WEBROOT's quarantine. Click here for an article with instructions.
According to WEBROOT, once a file is restored from quarantine, it should not be removed again. If it does get removed again, contact WEBROOT for support.
Some precautions you can take to help avoid these issues are:
1. Before installing the Kennel Connection software or installing any KC updates on your computers, you should disable the WEBROOT software or any antivirus (AV) software you have running. Leaving the AV software running during installs can cause necessary files to not get placed or registered. Once installed, add any necessary exceptions (see #2 for more information) and re-enable your AV software.
2. Add the KC7.exe file and the entire KC7 folder to the list of WEBROOT or any antivirus software exceptions. Adding files and folders to exceptions will significantly reduce the amount of issues caused by AV interference. Note that it also helps speed up the software. Click here for directions for excluding files in WEBROOT.
In most cases the above will help. From our experience with WEBROOT, It seems that after you restore the KC files from the quarantine back to their original locations, WEBROOT leaves the files alone. However, if you continue to have issues with WEBROOT quarantining files, you will need to contact them for further support.
Be advised that it is important to run antivirus software to protect your computer. However, at times, it needs to disabled for installs and/or updates that you know are safe. There may also be times where it needs to be disabled or uninstalled for testing purposes only and then re-enabled or reinstalled right away. If you have constant trouble with a certain antivirus product and cannot get help or get the issues resolved with that company, you may want to look into another.
* At present, the issues only seem to be affecting KC7 users because of the dll files it needs to function. It's possible WEBROOT may also cause issues with Kennel Connection 6 but it's not as common.
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Remember to backup your database!
You are responsible for backing up your database. If you ever suffer a computer crash and are unable to pull any data from the machine, you will need to start from scratch unless you have a backup of the database.
We suggest you backup every day to an external hard drive. It is important that you unplug the external drive once the backup is complete so that it is not infected if your computer gets a virus.
If you attach pictures or documents to pet/client records, or have clients sign the signature pad for receipts, you must also backup these folders.
Click
here for directions. If you have questions, please contact us at
[email protected] or 1-888-486-4343 x 504.
We also offer an automatic backup service for SQL users for their database, pictures and documents folders. Access users can sign up to backup their pictures and documents folders. Click
here to check out all the options.
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Protect your computer from ransomware!
Attacks from ransomware are on the rise these days. It is vitally important that you protect your computer and Kennel Connection from such attacks. Make sure to backup your database everyday to an external hard drive. Copy your Pix, KCDocs, Receipts folders to your external drive, if you use those. Unplug the external drive when you are done so that it is not infected if your computer should get a virus. Click
here
for full instructions.
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Free Training Videos!
Our
training videos are free to access 24/7 with no logins required. This is a great way to familiarize yourself with the program, brush up on your skills and even learn about features you didn't know were available.
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Support Videos!
Users with a current support plan are able to access our online Support Videos. Topics include Installing KC, Installing the latest update, Setting the DSN for printing errors just to name a few.
Log into the
support website and click on Support Videos on the left hand menu under the Extended Services section.
If you would like to renew your support plan to get access to technical support, updates, and the support videos, please contact Kevin at [email protected] or 1-888-486-4343 x 302.
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Latest Revision of Kennel Connection
As of the posting of this newsletter, the latest revisions are:
6.06.13 for Kennel Connection 6
7.01.12 for Kennel Connection 7
You can check your version by clicking on Help, About Kennel Connection
You can download the latest update by logging into our
support website and clicking on Updates on the left hand menu.
Please note that KC must be closed on all computers and you must backup your database before proceeding. Click
here
for directions on backing up.
If you're not sure, please do not attempt the update yourself. Contact Support at
[email protected]
or 1-888-486-4343 x 504 to set up an appointment.
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Tips from Training
If you need to edit an employee's time punches, click on File, Employees, Time Card tab. Here you can Add, Modify or Delete a punch.
If you need to get a count of an employees hours, click on Reports, Revenue, Time sheet. You can print this for any date range, by one or all employees.
If you want to require employees enter their passwords when using the timeclock, click on File, System Options, Global tab. Check the box for 'Enable login on timeclock functions'.
If you have training questions, please contact us at
[email protected]
or 1-888-486-4343 x 506. You can also search our
KnowledgeBase
, which has over 600 articles on varying topics.
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