What to Expect When You Enroll

For the most up-to-date information on our digital banking upgrade, follow us on social media:

September 15, 2020: Your personalized banking experience is almost here.

What to expect when enrolling in PARDA's new digital banking:

Step 1: Click on 'First time here? Enroll now.'

Step 2: Enter your social security number, member account number, and email address and phone number associated with your account. Our website is secure, and we will not share your information with anyone. See below for how to find your member account number.

*When entering a phone number, we highly recommend using a mobile phone number associated with your account.

Step 3: Enter the 2-factor authentication code that has been sent to your mobile phone number.

*If your mobile phone does not support SMS text messaging, you may choose to receive your code by phone call.

Step 4: Once you review the End User License Agreement, please accept the terms and conditions to proceed.

Step 5: Create your new credentials according to the rules given at enrollment. These credentials will be used across all your devices.

Frequently Asked Questions

Enrollment

Will I need to download a new app with the new digital banking?

Yes. The app will be available in the App Store and Google Play after we go live on Tuesday, September 15. We will send an email as soon as we're live.

Do I need to re-enroll in digital banking on the new system?

Yes. You will need to re-enroll. Once you enroll, you will use the same username and password across all devices.

Which Internet browsers can I use to access my accounts online?

Recommended browsers (current major release):

Microsoft Edge
Firefox
Safari
Chrome

Note: Microsoft no longer supports Internet Explorer versions older than 11.0, and security updates are not available. Please download one of the browsers listed above.

Safari versions below 10.1.2 are not compatible with the initial log in process. To complete the initial log in process, upgrade to the latest version of Safari, or use Chrome or Firefox.

What minimum software versions are required for the mobile app?

The Apple mobile app requires a minimum version of iOS 11. The Android mobile app requires a minimum version of Android 5.0.

What is 2-Factor Authentication (2FA) and why is it used by the digital banking system?

2-Factor Authentication is a security measure that allows you to request a one-time access code to log in to digital banking. The code enhances the security by creating an added layer on top of your unique username and password. This security process helps to verify you and better protect your credentials and the accounts you can access.

When I log into digital banking, do I need to get a confirmation code every time I log in?

No. Check the “Don’t ask for codes again on this computer” box if you do not want to receive a confirmation code or phone call each time you log in. If you prefer to input a confirmation code with each use, you can leave the box unchecked or use the 2-Factor Authentication app to deliver the code.

Note: If you ever want to remove a device and reset your security settings, you can change them in settings once logged in to digital banking.

How can I log in to digital banking if I can't get a verification code through text message?

2-Factor authentication uses a unique one-time access code to verify identity and log on to digital banking. If you are unable to receive text (SMS) messages, you can choose to receive your access code via a phone call.

On the verification code screen click Try another way located beneath the Verify button
Select Phone Call and click Next
You will receive an automated phone call that will provide your access code (Have a pen and paper ready)
Return to the verification code screen
Enter your access code and click Verify

If you are still having trouble, contact the Credit Union to ensure we have the correct phone number on file.

Why am I getting the enrollment error: "Please verify your information and try again"?

This error is present during the log in process and typically means that your credentials didn't match our records. Try entering your credentials one more time. If the error persists, please contact us via phone at 1.800.860.5640 or live chat for further assistance.

Why am I getting the enrollment error: "Does not meet username or password requirements"?

This error is present during the enrollment process or when updating credentials. Click on Show Rules below the username and password field to see the credential requirements.

Frequently Asked Questions

The New Digital Banking Experience

Will there be down time on September 15?

Yes. The mobile app and Online Banking will be unavailable beginning at approximately 9 a.m. EDT for a few hours. We will send an email as soon as the new system is live.

Are my bill payment accounts being transferred automatically or do I need to set them up again in the new digital banking?

Bill payment accounts will be automatically transferred and do not need to be set up again.

Will my scheduled bill payments carry over to the new digital banking?

Any scheduled bills will be paid as scheduled and scheduled payments will carry over to the new digital banking experience.

Will I need to re-enroll in eStatements with the new digital banking?

You will not have to re-enroll in eStatements. If you have not yet enrolled in eStatements, we encourage you to do so. The new digital banking site will make accessing your account and statement information easier than ever.

Can I still use MobiMoney?

Yes! The new PARDA app will not affect MobiMoney.

How can you prepare?

Verify the contact information we have for you is correct

When you enroll with our new online banking and mobile app for the first time, you will need to provide four pieces of information: Your social security number, member account number, phone number, and an email address associated with your PARDA account. Any email or phone number present on your account will be accepted at enrollment. Take this opportunity to verify we have the correct email address and phone number for you by giving us a call or logging into your current Online Banking Account Profile.

Make sure you know your account number

When you enroll with our new online banking and mobile app for the first time, you will need to provide your account number.

If you do not know your account number, that's okay! There are a few ways to find it:

1. Stop into your local branch, or contact our Member Solution Center for assistance.

2. Look at the bottom of your checks for your account number. Do not include any preceding zeros.

3. Go to your current Online Banking. Once logged in, go to "Account Profile" at the top of the page, and then go to "More Details" on your profile and you will find your account number listed. Do not include any preceding zeros.