We are pleased to announce the launch our new BD WhatsApp Chat service, now available so you can reach us by phone faster and conveniently.
With BD WhatsApp Chat you can chat in English, Spanish, or Portuguese with the following departments Monday through Friday, from 9:00 am to 6:00 pm EST time:

  • Customer service: claims and general inquiries
  • Underwriting: insurability questions
  • Precert: status of notifications and guarantee of payment letters
  • Account management: agent support
  • Policy processing: policy inquiries and payment status


Our Medical Team is available 24/7 on WhatsApp
WhatsApp Chat is available only for chat, and no calls, video calls, or voice messages will be enabled.
IMPORTANT
To continue to maintain safe conversations in compliance with the privacy of our members, it is important to emphasize that we will not be accepting medical reports, photos, payment information, etc. through this communication channel. If you need to submit any documentation, please send it to the respective department email address.
We invite you to take advantage of our new BD WhatsApp Chat service!