July 2020 Newsletter                      Like us on Facebook Follow us on Twitter View our profile on LinkedIn View our videos on YouTube 
July brings challenges with COVID-19 re-emergence and stay at home expectations. As states grapple with fluctuations of positive cases and community spread, our healthcare heroes continue to care for us and provide exemplary care under extremely stressful circumstances. Thank you again for all you do for us!

This month, we continue our series in Emergency Management with Part II: Tracing for Success which provides a valuable approach to assess healthcare management during a Pandemic. Feel free to try this tool and share your results to make a useful plan even better.

In addition, we have included important information on Competence and Competency Assessment. Just think about the many changes you have had to make in managing infectious spread with COVID-19. How were staff made aware of changes, whether it was related to personal protective equipment uses, management of patients or care of the environment? How were staff deemed competent to carry out the new and revised procedures to maintain safety for their patients and each other? Read on to learn more about ways to mange competency in a changing world.
When Disaster Strikes, It's One Day at a Time, But What Happens Next?  
Part II Tracing for Success 
In PART I, we discussed the pre-planning activities needed when addressing Emergency Operations. When your review is complete and you are satisfied that your Emergency Operations Plan is effective, meets regulatory requirements and more, trace your process using this guide adapted from : Falcone, RE. et al. " The Next Pandemic: Hospital management" December 2015, Relias Media. Read more.  
About the Author -

James Ballard is an Associate Consultant with over 30 years of experience responsible for assessing healthcare organizations' readiness for licensing, accreditation and regulatory compliance. He has worked in a variety of healthcare positions and his experiences range from Surgical Technologist, EMT, Combat Medicine to a Federally Certified Healthcare Surveyor (Hospital, Critical Access, Transplant, Ambulatory Survey Centers and Long-Term Care), to Director positions over Compliance, Quality, Infection Prevention, Safety, Risk Management, Employee Health, and Emergency Preparedness. Mr. Ballard was the main creator of the CMS Focused Quality Assessment and Performance Improvement (FQAPI) Survey process and tool for Transplant programs in Hospitals.  Read more about James and our team.  

"James is knowledgeable, personable and understood and met our needs. James is a great resource."  Tony Dillard, Anne Arundel Medical Center

Competence and Competency Assessment

We have always known that having competent staff was and remains the backbone to who we are as an organization, and as a provider of care, treatment and services. Lives depend on competence, not only the lives of our patients, but the lives and livelihoods of those who work with us. Read More 
About the Author - 

Pat Cook is a Senior Consultant and Director of Administrative Services at Courtemanche & Associates. A Registered Pharmacist, Pat has nearly four decades of healthcare administrative and regulatory experience. With her extensive healthcare background, Pat serves as a knowledgeable resource to new and existing clients, helping to guide them through their accreditation and regulatory needs. Read more about Pat and our team. 
"Pat was friendly and informative. Her direction and findings will help us with our up coming Survey." Melissa Sparks, Ascension Genesys Hospital 


A Futuristic Perspective for Emergency Preparedness

High Reliability Organizations (HRO) use a 'collective mindfulness' toward given goals. In healthcare, these goals include safe patient care that results in positive outcomes. HRO organizations learn from experiences, error events and best practices based in evidence. The question we see and would like to offer a futuristic perspective on, is this:

How can Incident Command Center operations, such as Hospital Incident Command (HICS) and National Incident Management Systems (NIMS) incorporate the five (5) main HRO principles into their process? Stay tuned for this innovative approach!

A unique program designed for leaders providing useful tools over the course of one year to assist your team in improving survey outcomes and understanding regulatory requirements and expectations.   
Coming July 10th . . .   
Vulnerable Patients 

Each month's package will contain a minimum of 3 documents that may include tracing tools, competencies, checklists for policies & procedures or  other useful items.   
The packets are designed to pertain to top problematic standards from both the available national and our internal data.  
 Previous offerings Include:
  • Restraint
  • Data & Quality Management
  • Preventing Surgical Site Infections
  • Personal Protective Equipment
  • Managing Requirements
  • Redefining Operations
Colleague feedback includes:
"Great tools - very user friendly and very useful"
"I like the fact that you provide the policy, tracer and competency for one focused topic" " ...The checklists are very helpful"
To order or for more information click here 
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The Joint Commission® is a registered trademark of Joint Commission on Accreditation of Healthcare Organizations. Courtemanche & Associates has no affiliation with this entity.
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