December 2019
SaaS Customer Success - When Should You Add Specialists?

Welcome to The Cirrostratus Group December newsletter. I hope you have a great holiday season!

It's hard to believe that it soon will be 2020. It's always interesting to look at predictions and although the specifics of the predictions may not exactly come true, I think they do help provide some thoughtful guidance on what may happen during the year. Forrester and Openview Partners have predictions that I think are interesting to think about for the SaaS and Cloud industry. IBM has several predictions for artificial intelligence in 2020 which I think you'll find insightful.

I'm always interested in hearing about your experiences with delivering cloud applications.

Paul Ressler
The Cirrostratus Group  

   SaaS Customer Success - When Should You Add Specialists?      
         Decision Matrix for SaaS On-boarding Specialists 
When should a startup or small SaaS business switch from customer success generalists to more specialized customer success staff? If you are thinking about how to scale your SaaS business particularly customer success, my blog post has a lot of good information to help you make the decision of whether and when to add customer success specialists such as on-boarding specialists, tech support specialists and industry specialists.

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