Upcoming Events

December 15 - Christmas Party

January 12 - Monthly luncheon
"How to Write an Effective RFP"

February 2 - Monthly luncheon
"Architectural Plans: What do all of Those Symbols Mean?
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New Members
Jeff Hubbard 
Advanced Furniture Solutions

Sandy Porter
VP Facilities
Hancock Bank

Tim Sutherland
Facilities Manager
JM Family Enterprises, Inc. 
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Sign up for IFMA
If you're ready to join our chapter, please click here (you will be diirected to the national IFMA website). If you have questions, please contact 
Jo Rogers
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IFMA Jax Board

Keith Van Der Leest

Vice President
Van Dyke Walker

Greg Letnaunchyn

Henry Hammer

Board Members

Joe Byous

Dan Davis

Keith Murphy

Jo Rogers 

Chris Crane

Cindy Kaneer 

Michael Schroeder
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Job Opportunities

Aetna Building

City of Jacksonville 

Click on the desired title to get more information. 
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Contact us about  Sponsorship

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November 18, 2015
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The Buzz  
Congratulations to the team of (l-r) Keith Murphy, Dave Kreinest, Larry Ritter, and Tim Scholl and Keith Murphy, who won the IFMA Fall Golf Classic. Other winners included Edward Eng, closest to the line #10; Larry Ritter, closest to the pin #3; Ken  Loefgren, Putting Contest; Josh Gray, Closest to the pin #5 and #17; and Ryan Sparrel, closest to the pin #13. 

If you have news about yourself or another IFMA member, this area will where we will announce it! Topics featured will be new credentials or job changes will be featured. To submit your information, please send it to our digital marketing consultant at jfredrick@jfredrickgroup.com. 
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Upcoming programs

Christmas Party 
Mark you calendar for Dec 15 at 6 p.m. IFMA JAX is head ed to Enza's for good food, good times and good friends! More information and registration will be coming out later t his week. 

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Member Spotlight
Christopher T Crane (Chris)
Business: JEA
Business Description: Municipal Electric, Water and Waste Water
What was your first job/how did you get to be a facility manager? First job was washing pot and pans for a catering company ($0.70/hr). Spent the next 40 years working in the electric utility business in Ohio and Florida. While working for JEA at one of our power plants as manager I had the opportunity to move into facilities which isn't a hard transfer considering I have been in O&M my entire career. Everything I manage now I have repaired at one point in my work life.
What is the most significant professional event of your career? Depending on which career I would say moving into management for JEA. It is a tough transition going from getting the job completed on my own to relying on a great team to accomplish the task without jumping in and getting my hands dirty.
Who has been the biggest influence on your life? Why? My father and grandfather instilled into me my work ethic; if you didn't sweat and come home with calluses on your hands then you go hungry. My grandfather and father grew up poor so hard work was the only way, especially since they worked coal mines and any other manual labor job to put food on the table. Needless to say there has never been a repair person enter a Crane household (I have two brothers).
Tell us something about yourself that no one knows:  I was invited to try out with the Pittsburgh Pirates in 1978 (first base)...I am still waiting on the phone call! Manny Sanguillen and Willie Stargell were extremely friendly and funny individuals.

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Dealing with Occupant Complaints
If your FM organization is thriving and successful, and it's been months since you're had a call from "upstairs" about a problem or an email from an irate customer, you may have lulled yourself into a false sense of security about occupant complaints. Fewer than half of unhappy customers, it turns out, ever bring a complaint to the facility organization's attention. And of those who don't make an actual complaint, they still tell an average of 11 to 15 other people how poor facility service is. In this case, no news is not good news. While it may seem to be counter-productive, receiving complaints from facility management customers actually is a positive thing: They provide an opportunity to turn unhappy customers into advocates and supporters. The facility management philosophy should be "Bring on those customer complaints." But let's first take a look at the common causes of these gripes.

Click here to read entire article. 
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