ITT's Board Director - Steven Endacott, is a seasoned entrepreneur and AI advocate who will set the scene and moderate the debate.

Debate Topic: Will humans be needed in an AI Travel World?

ITT has recruited a panel of business leaders from “Human First” Travel Counsellors, ”Technology First” OTAs, Travel Solutions Network and On the Beach, plus ''AI Experts'' from Neural Voice to spice up the debate with examples of what's possible now.

The key debate is not about now, but what things look like in 10 years!

Submit your burning questions to the panel via the booking form or email events@itt.co.uk.

Jeremy Smith 

Founder of Neural Voice, the travel industry’s Voice AI platform of choice. Jeremy has a proven track record in scaling technology businesses and driving innovation in customer experience. With a background in marketing automation and AI, he helps lead travel brands automate calls, boost bookings, and deliver outstanding service.

Lindsey Winterburn

With 40 years of experience in travel industry leadership, Lindsey Winterburn is a pioneer of remote working and virtual call centres. She played a key role in shaping the UK travel sector’s shift to distributed workforces long before it became mainstream.

Now Co-founder and COO of Travel Solutions Network (TSN), Lindsey leads high-performing sales and customer service teams for major brands like easyJet holidays and Classic Collection. Known for her “people buy people” ethos, she combines strategic insight with operational excellence to drive results and deliver a personal, high-touch customer experience.

Kirsten Hughes

As UK Managing Director and Chief Commercial Officer of Travel Counsellors, Kirsten Hughes brings 30 years of industry expertise and a deep commitment to personalised travel. Since starting as a Travel Counsellor in 1995, her leadership has helped grow the business into a billion-pound enterprise, supporting over 2,200 corporate and leisure travel entrepreneurs.

Kirsten champions meaningful connections, bespoke travel experiences, and a culture of care, ensuring both customers and business owners thrive through Travel Counsellors' unique personal platform.

Zoe Harris

Chief Marketing Officer at On the Beach and Group board member, joined the business in 2021. With over 20 years’ experience leading marketing and commercial teams across travel, media, and fintech, she previously held CMO roles at GoCompare, the Daily Mirror, and MTV.

Zoe began her career in travel as a holiday rep in Kavos, where she first honed her understanding of customer value. At On the Beach, she has led a shift towards data-driven, customer-focused growth, delivering some of the brand’s most memorable campaigns.

Don't miss these two events, in one epic gathering!

There are limited spaces - book now to avoid disappointment.

Event Schedule:

5.00-5.45 pm - Networking

5.45-6.45 pm - DebateITT

6.45-8.00 pm - Networking

Admission is complimentary, and beverages will be available for purchase.