Roxie Smith
Member Services Representative | 21.5 years
“I oversee the day-to-day operations for the Ozark Headquarters lobby and drive-thru where I assist members with billing, payments, and any questions they may have concerning their energy usage. I apply memberships and deposits and help with capital credits. I also work with our collections team by sending unpaid accounts to online collections services. I also mail final bill refund checks. In addition, I assist with Wave Rural Connect sign-ups and equipment returns.
I love our AVECC members. I get to see our members face-to-face on a regular basis and have been able to develop friendships over the years with people across our service territory. I get to see a side of our members that other employees may not have the opportunity to see. Without a doubt, I love the people I have the privilege to work with. They have become like family to me.”
