February | 2022
Employee Spotlight
Roxie Smith
Member Services Representative | 21.5 years

“I oversee the day-to-day operations for the Ozark Headquarters lobby and drive-thru where I assist members with billing, payments, and any questions they may have concerning their energy usage. I apply memberships and deposits and help with capital credits. I also work with our collections team by sending unpaid accounts to online collections services. I also mail final bill refund checks. In addition, I assist with Wave Rural Connect sign-ups and equipment returns. 
I love our AVECC members. I get to see our members face-to-face on a regular basis and have been able to develop friendships over the years with people across our service territory. I get to see a side of our members that other employees may not have the opportunity to see. Without a doubt, I love the people I have the privilege to work with. They have become like family to me.” 
"Getting to Know Roxie Smith"

Roxie has been the friendly face most members see when they visit the Ozark headquarters. Roxie sat down with Brandon and Barbara to share her favorite parts about working for her local electric cooperative, her famous candy stash, and what's she's most looking forward to when she retires in March.
Energy Efficiency Tip of the Month
The Future is Here. WAVE Rural Connect is proud to announce a partnership with the city of Charleston, Arkansas, to provide high-speed fiber broadband within the city limits.
The school year is quickly coming to an end, and Arkansas Valley Electric Cooperative Corporation will begin accepting applications for its Senior Scholarship program on March 1, 2022. A $2,500 scholarship will be awarded to two outstanding students based on academic success and community/school involvement. Applicants must be high school seniors whose parents or guardians are AVECC members. Find the application on our website. Applications are due March 31, 2022, at 5 p.m.