Winter Times are Different than Summer Times
Please note, the winter pickup times are different than the summer times. We also have a few less pickup locations. See above for the schedule.
Winter Schedule starts out weekly, then goes every other week
That means pickups during these dates:
Week 1: Nov 3 thru 7
Week 2: Nov 10 thru 13
Week 3: Nov 17 thru 20
Then the week of Thanksgiving is NOT A WINTER pickup. However, Thanksgiving week we do run trucks for our Thanksgiving deliveries. Thanksgiving orders are separate from the winter season and must be placed separately. You should have received several emails already about our Thanksgiving offerings and schedule.
Then we resume our schedule for winter. Starting the week of Dec 1 thru 4, we will go the following schedule:
Pickup on Dec 1 thru 4
No pickup the week of Dec 8 thru 11
Pickup the week of Dec 15 thru 18.
At this point pickups will be every other week.
We will continue to send out a Tuesday newsletter on each delivery week as a reminder.
Special Orders Must be Placed by Tuesdays at Midnight
Each delivery week we update our perishable inventory on the website. By time the newsletter comes out, the website is updated.
Please place your order by Midnight on Tuesdays.
Special orders are to be picked up at your primary pickup location. The pickup location will be listed in your confirmation email. Special orders not picked up will face a restocking fee. Please alert the greeter that you have a special order. We cannot transfer or resend orders not picked up.
Like the summer, we allow you to skip up to 4 deliveries. For each delivery you skip, you will receive credits that may be used in our online store
or at the back of the truck. We cannot offer you credits if you do not notify us first.
Vacation holds must be entered by Saturday by midnight before a delivery week. For example, for delivery Week 2, the deliveries are Wed, Nov 10 thru Sat, Nov 13. Vacations must be entered in the website by Sat, Nov 6 by Midnight.
When you return, credits will display on your account. They will not be available before your actual vacation skip. The system checks to make sure you don't actually pickup that week.
Credits must be used within 4 weeks of return - that's 4 weeks, or 2 delivery cycles. After 4 weeks, if you don't start to use some of the credits, the value will diminish. The clock restarts after you start to use the credits.
Why do they expire? Previously, credits didn't expire and then on the last week everyone tried using their credits up. At that point, we could not pull the orders and could not fulfill them all successfully. In that scenario, the customer and our staff was miserable. We encourage you to use your credits promptly upon return.
Please bring a bag, box, or tote
As with the summer, we attempt to package your share in the way that best protects the products. Frozen items and meats are generally outside the liner bag - that way the meat package doesn't touch your vegetables, which in theory could be eaten raw.