Janell represents the intersection of Hospitality and Healthcare and the two industries' common issues of  Service, Quality and Human Resources. Within the context of providing high quality outcomes, home health managers are working hard to solve the challenging and interrelated problem of how to improve employee retention.  Given the relatively low salaries for workers in healthcare and hospitality, she sees recognition for a job well done as a key incentive. Culture and customer service are measured each day, rather than waiting for an annual or even quarterly review.  Employees need to feel that they have power to achieve goals and that they are listened to.... they need to feel that they are part of an aligned team at work.