Provider Newsletter

Yamhill Community Care (YCCO) would like to share the following important information and updates for Providers:

New Updates & Reminders!

YCCO Grievance System Policies


The YCCO Grievance System policy and procedures have been updated. The policies are on the website here https://yamhillcco.org/member-resources/documents-and-forms/ for your review. If you have any questions, please contact the YCCO Appeal and Grievance Team 971-345-5933 utilize the provider option when prompted. 


New Nutrition Benefit for YCCO Members


YCCO now offers a new nutrition benefit for members. Benefits are available for up to six months of food delivery and nutrition education services. Clients must meet clinical criteria and be within an HRSN eligible population. 

  • Pantry stocking (grocery benefits) 
  • Members must be pregnant, under 21, or receiving YSCHN benefits
  • Members must meet clinical criteria and be within an HRSN eligible population
  • Fruit and vegetable (produce benefits)
  • Members must meet clinical criteria and be within an HRSN eligible population 

 

Find the new application form here: https://yamhillcco.org/wp-content/uploads/2026/07/YCCO-HRSN-PA-Form-Nutrition-Benefits_7.3.26.pdf

Find more information about the benefits here: https://yamhillcco.org/for-providers/guidelines-policies-and-forms/hrsn/

Questions? We highly encourage providers to reach out for more information and training: hrsnteam@yamhillcco.org 

 Behavioral Health Specialty Guides


YCCO Behavioral Health Team has created guides to specialty providers within the network that specialize in Eating Disorders, Substance Use Disorder, and Servicing Children and their caregivers, ages 0-5. You can find these guides on the YCCO website by clicking the link below:

 

https://yamhillcco.org/for-providers/behavioral-health-specialty-care-providers/

Oregon Kindship Navigator


For providers who serve children and youth that are being raised by a relative: aunt, uncle, grandparent, the below link is is the website for Oregon Kindship Navigator. OKN is a statewide resource and referral service to grandparents raising grandparents and other relative caregivers.

 

Caring for relative children in Oregon - Oregon Kinship Navigator

Provider Reconsiderations


Effective 5/1/2025: Any provider request for reconsideration of a denial, which

could include submission of a new PA request will be handled in a manner

consistent with the member appeal process.

 

Providers may submit an appeal on behalf of a member with written member consent. To request a member appeal you must use the Member Appeal Request Form/Request to Review a Health Care Decision (OHP Form 3302).

 

Submitting an Appeal on Behalf of a Member

The member appeal form is located here

·      OHP 3302 Appeal and Hearing Request

 

Member appeals must be submitted within 60 days from the date of the denial. Providers must have written authorization from the member to appeal on their behalf.

 

You can mail, fax or email your appeal:

Fax: 503-765-9675

Email: appeals@yamhillcco.org

Mail: Yamhill Community Care

Attn: Appeals & Grievance Specialist

PO Box 5490

Salem, OR 97304

 

Phone: 971.345.5933, please use the provider prompt

 

Members have the right to appeal denials and receive a form (OHP 3302) included with the YCCO denial letter. Member appeals must be submitted within 60 days from the date of their NOABD (denial letter). The member, their representative, or provider with member’s written consent may file an appeal orally or in writing. More information on the member appeal process can be found in the Provider handbook or Member handbook.

 

More info can be found on the YCCO website here https://yamhillcco.org/for-providers/billing/denial-and-claim-guidance/

 


Provider Retrospective Authorizations


Retrospective reviews are accepted up to 60 days retro to the date of service. Request submitted beyond the 60 day timeframe, will receive contact from YCCO and the request will be withdrawn. YCCO will consider rendering a UM review depending on the circumstances that caused the retro submission.

 

A retrospective review is only accepted when no decision has taken place, including a claim decision, this includes a claim denied for no prior authorization. If a denial has taken place the member appeal process must be used to appeal the decision. More info is located on the YCCO website. 


Denial & Claim Guidance Reminders

 

Prior Authorization Denials

  • Providers must work with members to utilize the member appeal process for this type of denial. Appeals on behalf of the member must have written authorization from the member. More about the member appeal process is below.
  • Appeal must be submitted on the OHP 3302 form which is included with the NOABD or at the link below.
  • If a PA is voided, a PA is not needed for that service.

 

Claim Denials

Claim Denied for No Prior Authorization, Non-Covered Diagnosis or Service, & Other Denials Resulting in an NOABD (Denial Notice):

·      Providers must work with members to utilize the member appeal process for these types of denials. Appeals on behalf of the member must have written authorization from the member. More about the member appeal process is below.

·      Appeal must be submitted on the OHP 3302 form which is included with the NOABD or at the link below.

Timely Filing:

·      If due to a system issue (submitted electronically and there is documentation of the submission) contact the Claims Department. Providers can use the reconsideration form and supporting documentation these should be sent directly to Claims: Fax: (503) 315-4135 or Email: yamhillclaims@ayin.com

·      EOB Related: Documentation can be attached to the claim in CIM *You MUST email yamhillclaims@ayin.com through the claim in order to alert claims to the attachment.*

·      If the claims department upholds your timely filing denial you can then fill out a provider reconsideration timely filing denial form (reach out to YCCO Provider Appeals to request this form – the claims department may also provide one with their decision) and attach all documentation from the claim department reviews with your supporting documentation pertaining to your request. A provider reconsideration will not be accepted prior to a claim department review. This request must be submitted within 60 days from the date of the denial.

 

Other Claim Issues/Questions

Pricing:

 Disagreement on claim payment.

·      Contact the Claims Department via Customer Service or email yamhillclaims@ayin.com. If you need additional assistance after the claim department review contact YCCO Provider Relations at providerrelations@yamhillcco.org.

 

Corrected Claim:

 Claim has an error or needs corrected.

·      Contact Claims Department or resubmit a corrected claim.


Community Resources, Trainings and Events


FREE CEUs & Trainings


Stay Informed


Make sure you are staying informed. Check in with our website https://yamhillcco.org/ and the Provider Handbook https://yamhillcco.org/for-providers/provider-handbook/ for updates and changes.



Medicaid Program Updates


Recent rule revisions


OAR 410-121-0146: AmendS dispensing limitations to allow 12-month dispensing for selected treatments. No public comment was received.


OARs 410-120-0000, 410-120-1215, 410-120-1221, 410-120-1225: Adoption of fee-for-service (FFS) care coordination rules.



OAR 410-172-0660: Amends behavior health rules to require Board Registered Associates to work in organizations with a Certificate of Approval from Oregon Health Authority to bill Medicaid. Public comment for the rulemaking will be posted soon.


OARs 410-121-0030 410-121-0040: Amended to update the Oregon Medicaid Pharmaceutical Services Prior Authorization Criteria and Oregon Medicaid Preferred Drug List, implementing recommendations from the Pharmacy and Therapeutics Committee. No public comment was received.


OARs 410-141-3515, 410-141-3585, 410-141-3720, 410-141-3835, 410-141-3845, 410-141-3920, 410-141-3935, 410-141-3955, 410-141-3960: Amended to update and clarify rules for CCOs, including comprehensive review of service area change rule.


OARs 410-125-0045, 410-125-0220: Amended to allow Caring Contacts to be a Medicaid-covered service as part of suicide prevention efforts.


OAR 410-141-3545: Amended to allow CCOs to contract with certain out-of-state outpatient behavioral health provider organizations.


OARs 410-125-0045, 410-125-0220 amended to allow Caring Contacts to be a Medicaid covered service as part of suicide prevention efforts.



Provider Relations Office Hours:


Have a question for YCCO? Join us the third Thursday of every month. Next meeting is on August 20th. Use the link below to join.


Provider Relations Office Hours


OHA Health Care Interpreter Registry:


Bookmark this resource! OHA has a searchable database of Health Care Interpreters: https://hciregistry.dhsoha.state.or.us/Search

 

This database is updated monthly and will only include interpreters who are currently active with effective certification/qualification and want to be publicly searchable with their contact information. 

For policies and forms, visit our website today.

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