Gold Coast : (07) 5580 4311 
Logan & Southside Brisbane : (07) 3801 3243 
Like us on Facebook View our videos on YouTube
View our profile on LinkedIn
Whywait e-Newsletter Updates
May 2017
Is Today Soon Enough?
truck
What Is An Overflow Relief Gully or ORG?

A properly functioning overflow relief gully is critical infrastructure in your homes sewer house drains. The overflow relief gully (ORG) is installed outside your home for your protection to prevent sewage overflowing and flooding inside your house.

Very simply it is a grated outlet connected directly to your sewer house drain. It's sole purpose, which is critical to you, is for the grate to pop off if there is a sewer blockage and let overflowing raw sewage overflow onto your gardens rather than inside your home.

An overflow relief gully in a garden is illustrated in the photo above. They are generally located outside the laundry or kitchen either in the garden or concrete path.

How Does An Overflow Relief Gully Work?
A correctly installed and maintained overflow relief gully will always act as an emergency release point whenever a sewage blockage occurs.

The overflow relief gully by law is required to be 150mm lower than the lowest drain connection inside your house. Because it is the lowest open sewer drain connection on your property any overflowing sewage will automatically flow outside as can be seen in the photo on the left.

If your sewer house drain blocks and sewage flows cannot flow into the council sewers the sewage flow will backup in your drains. This backup will make the loose fitting black grate pop off completely. Once the grate pops the sewage will flow freely onto your garden and lawn area rather than inside your home.

Cleaning up a sewage overflow outside your home is much easier and far less stressful than cleaning up sewage overflowing into your home and damaging floors and furniture.

Maintaining Your Overflow Relief Gully
It is your responsibility as a property owner to maintain your entire sewer house drain in a good operating condition. The overflow relief gully is a critical part of the sewer drain infrastructure and it must be properly installed and maintained.

An illegal or non-compliant overflow relief gully has the potential to null and void insurance claim damages in the event of a sewage overflow.
You must make sure that your overflow relief gully is not:
  • covered in any way with pot plants or containers that prevent it working in an emergency
  • covered over when landscaping with paths or gardens
  • the grate unable to pop off due to corrosion or filled with silt, debris, stones or concrete
  • is installed so low  that rainwater can overflow into the sewer drains
  • is connected to roof storm-water down-pipes
You must always make sure that your overflow relief gully has:
  • a loosely fitted metal or plastic grill that will easily pop off completely to allow sewage to overflow in an emergency
  • a clear drainage area so that any overflowing sewage flows away from your house and does not build up around the overflow relief gully
  • is correctly installed 100mm above a grass or garden area or 50mm in a concrete path or paved path
Schedule a site inspection today if you have any concerns about the condition of your overflow relief gully or call us now (07) 5580 4311
How To Read Your Water Meter And Check For Water Leaks On Your Property

Currently City of Gold Coast property owners are receiving their Gold Coast Water quarterly accounts.

Despite the many urban myths there is one undeniable fact and that is water leaks inside YOUR property are YOUR responsibility.

Your are responsible for the pipes and fittings that are connected to the council water meter that are located anywhere inside your property.

We strongly recommend that you regularly read your water meter to check for any unexplained increases in water usage. Increased water usage generally indicates a concealed leak or a leaking toilet.

The short City of Gold Coast video below demonstrates exactly what you need to do to read your water meter.

 
Unlike Many Other Companies We Don't Charge You Any Surcharge On Credit Card Payments 

Credit card payments to pay accounts is now the most common method of payment our clients use to pay for the plumbing services we provide at Whywait Plumbing.

We guarantee we will never charge you a surcharge for using your credit card. We accept:
  • American Express
  • MasterCard 
  • Visa




   

Gary Mays
When you carry out maintenance plumbing work you are frequently confronted with situations where clients want you to give quasi legal opinions on issues of non-compliant work where there is in reality no black and white answer.

A perennial issue for all plumbers as long as I can remember is the issues created by trees and tree roots.

Trees can do considerable damage to plumbing infrastructure. Often the damage has been slowly occurring over many years before you are affected.

The most common issue we are confronted with, numerous times every month, is tree roots in sewer and storm water drains.

Tree roots don't respect or understand property boundaries they just grow where ever they can find water and nutrients. Unfortunately your sewer drains are a great source of both water and nutrients for trees.
SW Drainage
Tree roots that we removed from a storm water drain that were blocking a drain for 12 meters and causing flooding
 
As urban blocks become smaller and smaller then as the trees in landscaped areas mature, any large tree can become a real source of angst and stress. This results in trees becoming a source of disagreements between otherwise friendly neighbours with the most common disputes being:
  • Branches overhanging the boundary fence and pushing over dividing fences
  • Branches, fruit and leaf litter dropping into the neighboring property
  • Roots causing damage to underground drains, water mains, electrical conduits and telecommunications conduits
  • Roots damaging fences, house foundations and concrete paths and driveways
  • Branches blocking sunlight for solar PV panels, solar hot water panels, windows, Foxtel microwave dishes and TV aerials
Because the issues with branches are visible to everyone then they are generally much easier to resolve. In most instants an amicable discussion with your neighbour can resolve most branch issues as there is a common interest.

The issues with roots is vastly different as they are not visible or easily traceable. The most common issues we come across is roots blocking household sewer drains.
tree roots growing along side a sewer drain and entering the drain on joints
tree roots growing along side a sewer drain and entering the drain on joints between the pipes

From our perspective when we find roots in drains there are often multiple types of roots inside the drain causing the blockage. Very simply we cannot ascertain which tree's roots are in your drain and where they came from.

Despite what many people would like to think tree roots do not break drains whether they are PVC or earthenware.

Yes, in old earthenware drains the roots over time will enter the drain around the rubber ring joints, but that is because of movement in the ground that enable the roots to very slowly infiltrate.

With PVC drains it is impossible for roots to break pipe or fittings. In every instant I have ever seen the drain was broken usually on a bend or junction that allowed the roots to enter the drain. In just about every instant we come across of broken drains it is our opinion the drain was damaged during the initial installation of the drain at the time of construction.

It is almost impossible to stop roots entering a broken drain without repairing the drain. This is where we see the issues begin and have clients try to put words in our mouth as to whom is responsible for firstly clearing the drain and secondly repairing the drain.

If you have no trees on your property and your neighbour has a fully landscaped garden full of trees, then yes it's likely the neighbour is responsible.

Having been drawn into these arguments between neighbours on a number of occasions I highly recommend to try to resolve the issue tactfully with your neighbour before things get out of hand. I can assure you this is always quicker, cheaper and a lot less stressful than taking legal action which will ultimately end up in mediation after spending a fortune with a solicitor.
 
Legally the Neighbourhood Disputes (Dividing Fences and Trees) Act 2011 is the legislation concerning trees. The legislation requires that you determine who has the responsibility for the tree. However, if the tree is on the boundary, then both parties will have responsibility equivalent to the amount of tree on each property.

At all times you must be aware that you cannot take the law into your own hands and remove a tree that you believe is damaging your property. Legally all you can do is remove overhanging branches up to the boundary.

If you back onto a public park then you must contact the council as many trees in public parks are protected.
 
Before planting large trees you should consider the height they will grow to and where their roots can possibly spread Similarly assessing neighbouring trees with your neighbour now may prevent property damage and large bills in the future.

Ultimately your house is your major asset and it is in your interests to protect your asset but remember trees have rights to, and just cannot be removed for no reason if they are not on your property.
 
Yours sincerely,
 

 
Flexible Hoses Bursting, Now Account for 20% Of Water Damage Claims To Insurers
 
Back in April 2014 I first wrote about the increasing number of water leaks we were seeing in "What Do Rust Spots Mean On The Flexible Hoses On My Tap"

Flexible hoses to the sink mixer under a kitchen sink
Flexible hoses are now an integral part of all mixer taps installed in Australia. So literally every kitchen sink, toilet cistern and bathroom basin have them installed.

As we see every week a burst flexible hoses can cause thousands of dollars' damage. This is why we constantly warn our clients that they need to be checked regularly.

Insurance company IAG have recently released research showing that flexible braided hoses are now the cause of 20% of all water damage claims in Australia.

Flexible hoses are commonly referred to as a flexihose's by Plumbers and they come in a wide variety of configurations and sizes for use with both water and gas fixtures.

Essentially all stainless steel braided flexible hoses are a stainless steel braided sheath over an inner tube, usually made of highly durable EDPM rubber. The water pressure forces the EDPM rubber inner tubing to expand against the braiding to avoid any uneven stress pressure and preventing further expansion of the rubber tube.

Flexihoses first appeared about 13 years ago, and their use is now extremely widespread in both commercial and residential construction and renovation.

Flexihoses require WaterMark certification and can only be installed by a Licensed Plumber. Unfortunately they appear easy to install and have become a DIY favourite. Like all things that appear simple Flexihose installations are widely abused by the DIY weekend warriors who use them in installations they were never designed for.

If the inner tube liner ruptures and starts to leak the braided stainless steel is also unlikely to rupture at the same time. Usually, water will just leak through the braided stainless steel initially which will result in either rust spots, water leaking or ultimately if the warning signs go unseen a burst hose with the resultant flooding.

Like all plumbing fixtures, a stainless steel flexible hose has a life expectancy and does require periodic checking based on:
  • ensuring water pressures are not exceeding 500kPa
  • ensuring water temperature is not excessive
  • are not being affected by corrosive chemicals
  • are installed correctly and the hose is not kinked or stretched
The research from IAG confirms the issues about periodic checking. Their experience from 15000 water damage claims over 12 months confirms that flexihoses have become a "ticking time tomb" under your sink, basin and toilet.

IAG found that most claims were for kitchen and bathroom damage with water damaged cabinets, ruined furniture, water damaged walls, soaked carpets and even severe structural damage to wall framing and wooden floors.

Cheryl Chantry, Executive General Manager, Short Tail Claims for IAG said, "our research shows that flexible hoses only last around 10 years and as they're typically out of sight and out of mind, it's not something you're probably thinking about replacing. We are now finding a rise in damaged bathrooms and kitchens due to flexible hoses bursting. Over time, they can deteriorate and become a ticking time bomb in your home."

In the last few years most flexihoses have an expiry date printed on the collar. Unfortunately this is not easy to locate and is often meaningless to most people. That is of course until the flexihose bursts.

As Cheryl Chantry explains, "the challenge is a lot of people may not be aware to start with that the flexible braided hoses are in their house and underneath bathroom sinks. They may not be aware that they have a lifespan and they need to be switched over by a properly qualified plumber every 10 years. They should also be looking out for visible signs of wear and tear on the hose such as corrosion, or fraying of the metal."
You
Save 24/7
Free Checks Of All Your Homes 
Flexible Hose Connectors
illegal If you are a Service Partner then as part of your annual audit and inspection of all your plumbing systems we include checking of all your flexible hose connectors to ensure you have no potential bursts lurking in your kitchen or bathroom.

Our annual audit encompasses proactive preventative maintenance to preserve the value of your property. Call now so you can simply be signed up today to our Service Partner Plan to enjoy peace of mind protection 24/7/365