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Week of June 8th, 2020
We are re-opening the doors of our clinic on Monday, June 8th! 

Yonge & Wellness Massage Therapy and Health Studio is excited to announce our clinic will gradually re-open on Monday June 8th.

To book a treatment, please call our clinic at 905-882-7685 or feel free to contact your practitioner directly. Appointments are currently not bookable online - you will only be able to view availability of appointments at https://yongeandwellness.janeapp.com/

To ensure the health and safety of our team, our clients, and our communities, we have implemented a number of new health and safety policies and procedures and invested significantly in personal protective equipment. 

Before Your appointment
There will be some changes to the way appointments are scheduled and some new procedures for arriving to your appointment to keep you safe.

Before you arrive for your appointment:
  • Be patient and assess your own needs. RMTs and Chiropractors are required to prioritize patients with more essential care needs.
  • Ensure you arrive alone, and as close to your appointment time as possible. If you are unable to arrive alone, the person accompanying you will be screened, asked to provide their name and phone number for contact tracing purposes, and to wear a cloth or disposable mask. 
  • You are asked to wait outside or in your car until your Practitioner is ready to begin your treatment. A QR code and URL will be posted on the door for self check-in. 
  • You will be virtually screened for your risk of COVID-19. A questionnaire will be emailed within 24 hours of your appointment.
  • You will notice that there is more time between available appointments. Administration staff will not be present in the clinic and practitioners will need more time between patients to complete all check-in, check-out, cleaning, and disinfecting procedures.
  • Your Practitioner can tell you about all public health measures we have implemented. 

When you arrive
Once you arrive at your appointment, things might look a little different, and you may be asked to behave a little differently than you would have in the past. When you arrive at your appointment you will:

  • Be required to wash your hands. You will see signage outlining proper hand-washing procedures. Your practitioner will also wash their hands before each treatment.
  • You will be screened again for COVID-19 to ensure your status has not changed. Practitioners will be screened prior to each appointment.
  • Bring a disposable or reusable mask, which you will be asked to wear for the duration of the treatment. If you do not have a mask, we can provide a disposable one for a small fee. If you have a health condition that makes wearing a mask difficult, your practitioner will use their professional judgement to assess the risks of continuing treatment. Your practitioner will also be wearing a mask.
  • The waiting room will look different, as our two chairs are now spaced two meters apart, and we have removed the magazines, and our water/tea station; items which can be difficult to disinfect.
  • You will see signage at entrances and in the reception areas outlining the signs and symptoms of COVID-19, what to do if someone is at risk, and how to limit transmission. Again, this signage will reiterate the requirement to wear a mask and wash your hands before proceeding.
During your treatment
While the treatment will remain as normal as possible, there will be a couple of changes.

  • You will be asked to wear your mask during the treatment.
  • Your Practitioner will also be wearing a mask at all times. Practitioners are wearing disposable surgical masks and will wear a new mask for every treatment.
After the appointment
After your appointment and as you go to pay and leave the clinic, things might be a little different as well.

  • If you have received paper receipts in the past, we have now gone paperless and you will receive a receipt via email. Emailed receipts will have the practitioner signature enclosed to ensure seamless insurance processing.
  • We encourage non contact forms of payment if possible, e.g. tap with a debit or credit card.
  • After the appointment your Practitioner will wash their hands (including forearms and elbows) with soap and water before and after disinfecting. They will then clean and disinfect anything used during the appointment.
  • When you are not receiving treatment, you should maintain a 2 metre distance from your Practitioner.
Behind the scenes
There are a lot of things that Practitioners will be doing behind the scenes to keep their patients safe. This includes:

  • Changing linens, blankets and pillows between patients which will be washed and dried on the highest heat setting possible.
  • Cleaning and disinfecting high touch surfaces (e.g. light switches, door knobs, counter tops, etc.) at least twice per day.
  • Disinfecting the treatment room and all of its equipment between patients. This includes, but is not limited to, the table, the stool, the oil bottle and the face cradle. All face cradle covers are changed after each patient.
Updates
You can find the most up to date information for our operational status on our booking site at https://yongeandwellness.janeapp.com/ .

Practitioner Contact Emails

General email: info@yongeandwellness.com


Registered Massage Therapists:


Looking forward to seeing you back in our clinic!

Stay safe, and stay healthy!

Sylvia, Chris, and The Yonge & Wellness Team
Yonge & Wellness - Massage Therapy and Health Studio
905-882-7685

Information, content, and graphics contained in this email were courtesy of the RMTAO - https://rmtao.com/blog/what-to-expect-from-your-massage-therapy-appointment-during-the-covid-19-pandemic
IMPORTANT update about our
FIVESTARS Loyalty program
Y onge & Wellness has made a tough decision to discontinue the FIveStars Loyalty program. As such, clients will no longer be able to collect points with RMT treatments. All current point values will be honored and converted into a CREDIT on your account. This credit can ONLY be used on RMT treatments until December 31, 2020.
Yonge & Wellness | yongeandwellness.com