Quick Lube Specific Education at iFLEX 2016

iFLEX 2016

iFLEX 2016 will feature a variety of sessions, including Auto Warranty Act Showdown, The How, the What, and the Why of New Engine Design, and more.

Not only will you have access to quick-lube specific programming, registrants will have the option to attend all The Car Wash Show sessions as well. Take a look at our education page to learn more and register today!

Discounted hotel rooms in the iFLEX and The Car Wash Show blocks are available on a limited basis. Don't forget to book your room in downtown Nashville soon to take advantage of discounted show rates. Reservations are available at several hotels within walking distance to the Music City Center.

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Hurry, iFLEX Exhibit Space is Filling Up Fast!

For 2016, The Car Wash Show set aside a portion of the show floor for fast lube exhibitors on a first-option basis. However, this deadline has passed and the fast lube portion of the show floor has now been opened to all exhibitors. It's filling up quickly, so secure your space in our designated area before it's sold out.

Contact Carrie North, Director of Sales, at +1.312.673.5724 or cnorth@carwash.org to reserve your spot today.

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AOCA's New President, David Haney

David Haney

Announced late last month, David Haney of Oil Lube Express has assumed the role of Board President.

Following the sale of his shops, Len Minco stepped down from the position. We thank Len for his service and look forward to working with David in 2016.

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Help Fellow Members: AOCA Talk

AOCA Talk is THE PLACE to find answers and support from your peers. Take a look at a few of the topics you can weigh in on from the past month:

  • Warranty and Top Off Policies
  • V0106 Recall
  • Belt Change Causing Oil Leaks

Log on today and contribute to the conversation.

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NOLN: Is the Customer Always Right?

From the NOLN digital edition: There is the old slogan in retail, “the customer is always right,” which exhorts service staff and gives a high priority to customer satisfaction. This was popularized by retailers such as Marshall Field and Gordon Selfridge and is built around the belief customer complaints should be treated seriously.

More than a century after this concept was pioneered, customers have a variety of options to voice complaints including on social media and websites, but also have more choices than ever when it comes to taking their business elsewhere. For this reason, retailers must take customer complaints seriously. This includes handling customer comebacks in the quick lube world. Read More

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Spring Management Certification Course

Dates have been announced for the spring Management Certification Course! Register today and develop your skills in planning, organization, staffing, leading and controlling.

April 5-6, 2016
Hilton Chicago O'Hare Airport   
Rosemont, IL

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New Member Benefit: Accelerate Your Marketing

PISTN Marketing

Through AOCA's newest partnership with PISTN: Marketing Accelerated, members have access to PISTN's oil change specific marketing expertise at a discounted price. Services include:

  • SEO, Website & Mobile Optimization
  • Reputation Management
  • Social Media Management
  • Email & Text Marketing
  • Local Listing Claim & Search

Take a look at all of the available PISTN programs and find the one that fits your budget.

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Making and Managing Promises: It Starts with You

By Claudia St. John, SPHR, President Affinity HR Group, LLC

Whether you are the CEO of a Fortune 100 company or the manager of a small department, chances are that one of your priorities is to ensure that your team is instilled with a sense of accountability. Are team members keeping their commitments, performing to the best of their abilities and adhering to the mission and values of your organization?

More importantly, are you? Read More

Enjoy Claudia's monthly HR articles? Register for iFLEX 2016 and catch her in person!

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Federated Insurance Articles

Cyber-Crime is Scary and Expensive

Business owners today understand the tremendous benefits of using the Internet, computers, and technology in their everyday operations. Unfortunately, all that technology can open the door to some very serious cyber threats. Every business that is “plugged in” is a target for criminals to steal, spy, and cause major disruption. Read More

Life Insurance Can and Should Fit into Your Financial Plans

Life insurance is something that you, as a business owner, frequently hear about. Everyone says you should have it, but has anyone ever explained why or what it can do for you? Do you really need it? No, you don’t—unless you want to help provide some financial security for your family and business.

A very versatile tool, life insurance can be used in a variety of ways to help meet both personal and business planning needs. Read More

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February 2016

* Learn at iFLEX 2016

* iFLEX Exhibit Space Filling Up Fast

* David Haney

* AOCA Talk

* Is The Customer Always Right?

* Spring Management Certification Course

* PISTN: Marketing Accelerated

* Making and Managing Promises

* Federated Insurance Articles

Exhausted your resources and still don't have an answer? Consult the AOCA Tech Hotline*!

Call Now

*Exclusive member benefit.

View our 2016 Education Supporters

View our Member Benefit Partner Programs



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