You Can Now Update The Status Of Your Past Sessions On The ENGin Platform!

Dear Katerina,

We’re excited to announce a new feature on the ENGin platform — you can now update the status of past sessions that were previously marked as “Session did not happen”! This issue started when participants used external video platforms like Zoom or Google Meet instead of ENGin’s built-in video chat, and the system couldn’t automatically confirm the session.

We know this has been a source of frustration for some participants, and our team has worked hard to find a solution. We're thrilled to bring this improvement to you!

From now on, for any past session that was scheduled on the ENGin platform but did not take place using ENGin’s built-in video chat, you’ll see the question:

“Did your session happen?”

• If you select NO, the session will remain marked as “Did not happen.”

• If you select YES, you’ll be asked a few quick follow-up questions:

1. What video-chat platform did you use?
2. Session duration

Fill these out and then click Submit. The reported time will be recorded for both you and your student.

🚨 Important Change

Both students and volunteers can now confirm session details! So, if you already see the session time filled in — that means your student has confirmed it!

🔧 If there’s a disagreement or an error in the recorded session duration, please reach out to our support team at info@enginprogram.org so we can help correct it.

🗓️ Please note: As before, ONLY volunteers can schedule sessions!

We hope this streamlined process makes it easier to keep session records accurate and improves your overall experience on the platform.

💻What's Next?

Please take a moment to go to your PAST sessions that were previously marked as “Did not happen” and update them to reflect the correct information.

IMPORTANT NOTE: If you’re using ENGin’s built-in video chat platform, you do not need to complete this procedure. In that case, your session time and confirmation will be recorded automatically by the system.

🤔 Not seeing a change on the platform?

You may need to clear your browser's cache and cookies:

• For Google Chrome users, follow these steps.
• For Safari users, follow these steps.

Thank you for your patience with us! If you have any questions, please feel free to reach out.💛💙

Warm regards,

The ENGin Team

If you can support our program and team, we encourage you to make a donation of any size. We are truly grateful for every contribution, no matter how small!