Chad is the Director of Service Delivery develops, executes, and evolves the technical operations teams along with the PMO to guide transformation that will enable growth. Driving scalability, customer value, and an end-to-end customer experience that delivers a sustainable competitive advantage for 24/7 Networks. Partners directly with all areas and more specifically, with Sales Operations to accelerate development of skills and mindsets required to deliver consistent customer outcomes and repeatable service delivery. "Having spent my last 8 years at Western Union, my focus and background has been helping a large enterprise leverage its technology teams and its technology partners effectively."