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May 23, 2023

You have Mandatory MAC Technical Training This Week 

MAC Technical Training for All Navigators and EAPs

If you missed MAC Access Onboarding training, it was recorded and can be accessed here: Navigators and EAPs.

!! Action Required!! You Should Take MAC Technical Training This Week

MAC Technical Training will focus on how to work within the MAC to access and manage Direct Assister-to-Consumer Outreach assignments Navigator Leadership.

Navigators, EAPs, and their Leadership who have not already taken MAC Technical Training were auto-registered for one of the sessions below - must attend one of the offerings: 

• We’re giving you many opportunities to take MAC Technical Training, but you only have to take it once.



• You are encouraged to participate on the date you’ve been auto-registered, but you can register for ANY option presented below. You should receive log in details from REGTAP on your assigned date.

• Important! For ease of access and opportunity you will be able to access any MAC Technical Training offering anytime between May 22^nd-25^th.

Navigator and EAP MAC Technical Training Makeup Schedule 

A REGTAP account is required to attend these trainings. You can only attend the trainings for your role as Navigator or EAP. You received an announcement for training dates and reminder emails from REGTAP confirming successful enrollment in the required training.



If you do not have a REGTAP account, go to https://regtap.cms.gov and click “Create an Account”: 

• Complete the form and select "Submit." You will receive an email to complete the process.
• Your REGTAP account email address must be the same as the email address on your organization’s Assister Roster and IDM Portal Account.
• As a reminder, the email addresses used in REGTAP, IDM Portal, and Assister Roster should be a business email address for your Assister Organization.

MAC Support Calls (Optional)

During the MAC Technical Training window, if you encounter issues or have additional questions on how to use the MAC (after attending technical training), you have the option to participate in one of the MAC Support Calls scheduled on Wednesday May 24^th. Prior registration is not required. See below for details. 

MAC Support Calls (Optional) 

Next Step! Prepare for Technical Training

Access to the MAC is a requirement to participate in MAC Technical Training. If you don’t have access to the MAC, please work to establish it before Technical Training begins.

If you missed MAC Access training, it was recorded and can be accessed here: Navigators and EAPs.

Prepare to take MAC Technical by ensuring you:

• Have a Navigator ID or EAP ID. All Assisters, including their Leadership Contacts, MUST have an Assister ID 
• Completed PY23 Certification Training on the Marketplace Learning Management System (MLMS) 
• Are marked ‘Certified’ on your organization’s roster of Assisters
• Possess a REGTAP Account
• Have finalized MAC Access

Tips! MAC Access

• MAC Access Requests are processed in approximately 5 business days.
• If you have submitted a MAC Access Request and have questions, contact FFMAssisterCommunity@cms.hhs.gov.
• If you never received the MAC Access Training or MAC Access invitation, it’s possibly because you:
• Are not ‘Certified’ on your organization’s Assister Roster. Ensure that you:
• Have an Navigator ID.
• Completed Navigator Certification Training on MLMS and have a certificate.
• Are marked ‘Certified’ on your organization’s Assister Roster.
• Don’t have a REGTAP account.
• All trainings, resources, and guidance for the MAC and Medicaid Unwinding coverage transitions will be issued to ‘Certified’ Assisters via REGTAP.
• Important! Have a REGTAP account with an email address NOT in CMS Records.
• Your REGTAP account email address must be the same as the email address on your organization’s Assister Roster and IDM Portal Account.
• As a reminder, the email addresses used in REGTAP, IDM Portal, and Assister Roster should be a business email address for your Assister Organization. If you need more assistance, please contact:
• REGTAP: REGTAP Registrar (1-800-257-9520)
• IDM Portal: IDM Portal Account
• In establishing MAC Access, use the same account you used to complete certification training on the IDM Portal. Do NOT create another account if you already have one; this will delay your MAC Access request. 

Need Help?!?

• Contact the MAC Helpdesk: FFMAssisterCommunity@cms.hhs.gov, or
• Join MAC Support Calls
• Wednesday, May 24^th
• 3pm-5pm (ET)
• Zoom Link:
• Meeting ID: 161 568 0653 Passcode: Ev+je^Bm5p

Thank you,



Marketplace Assister Community Support Team

Center for Consumer Information & Insurance Oversight (CCIIO)

Centers for Medicare & Medicaid Services

U.S. Department of Health & Human Services