PFAC Fall Forum 2025

 
 

Effective Goal Setting for Patient and 
Family Advisory Councils

Monday, November 3, 2025 • 5:00 - 6:15 p.m.

This event will be held on Zoom.

Join PFACs across Massachusetts for a presentation about how to set goals through actively listening to advisors, being transparent about what's doable and what's not, adopting a shared responsibility for success, celebrating wins big and small, and holding yourselves accountable.

 
 
 

ABOUT THE SPEAKER


Katie Litterer is the Program Manager for Family Partnerships, part of the Office of Experience, at Boston Children’s Hospital.


In her role, Katie works to weave the voices of patients and families into improvement efforts across her organization. She coordinates the Boston Children’s hospital-wide Family Advisory Council, E-Advisors Program and provides support to the many population-specific advisory groups at Boston Children’s.

 
 
 

The Betsy Lehman Center is a non-regulatory state agency that supports providers, patients, and policymakers working together to advance the safety and quality of health care. We are pleased to support the important work of PFACs in health care settings across the state.