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Dear Valued Customer,
We are reaching out to inform you that we have successfully prevented a recent attempt to compromise your account.
What Happened?
Our advanced security measures detected an unauthorized attempt, known as a "BIN attack", targeted at your account. While you may have received an alert from Silhouette America, we acted swiftly to reverse the transaction, ensuring that no charges will be applied to your account.
Immediate Steps Taken for Your Safety
To strengthen your account's defenses, we are already preparing a new card for you. Your new card will be ready within 7-10 business days. To collect it, please fill out the form below to indicate your preferred branch for pick-up. Although this may be a brief inconvenience, it's a critical measure to ensure your ongoing security, which remains our highest priority.
If you have made other arrangements with the Bank regarding your new card, you may disregard the instructions above.
Boost Your Card's Security with CVVKEY App
For an additional layer of protection, we highly recommend enrolling your card in the CVVKEY app, our newest online security solution. This innovative app replaces your card's standard CVV number with temporary digits, making unauthorized transactions significantly less likely. Easy-to-follow infographics and videos are included below to help you with the installation and setup of the app.
Control Your Security with Global Access Plus
You have the power to manage your card's security through our Global Access Plus app. If you ever suspect fraudulent activity, you can instantly block your card. Simply log into the Global Access Plus app, click 'Block/Unblock Card' from the menu, and follow the on-screen instructions.
Have Questions or Need Help?
Our dedicated Customer Care Team is always ready to assist you. You can reach us via email at fgb@gkco.com or call us at 888-225-5342.
Thank you for your continued trust in First Global Bank. Your safety and security continue to be our utmost priority.
Sincerely,
First Global Bank
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