November 2016
November Edition at a Glance
In this month’s edition, we highlight Open Enrollment for January, 2016 PASS Program Graduation, CCSI’s CLC Team’s work, featured videos from the Center as well as  upcoming webinars, the evidence-based practice of SBIRT and a Financial Services update. As always, you’ll also find links to helpful resources and selected project updates.
Open Enrollment for January 2017 coverage

WALK–IN Enrollment Session
Tuesday—December 6th
8:30 am—7:00 pm

Coordinated Care Services, Inc.
1099 Jay Street, Bldg J, 2nd floor

Assistance is FREE!
Bring the following items for each member in your household:
  • Social Security Numbers
  • Birth Dates
  • Most current Federal tax return if self-employed or income verification for the last 4 weeks
  • Citizenship Documents, Drivers License, Permanent Resident Cards
  • Available Employer Based Health Insurance or any other insurance information

NYS Trained & Certified NAVIGATORS will assist you in applying for HEALTH INSURANCE through the NY State of Health Marketplace.  
Congratulations PASS Class of 2016
On December 3rd, the Prevention, Access, Self-Empowerment and Support (PASS) Program class of 2016 will be honored at a graduation ceremony, celebrating their completion of the PASS program. 2016 marks the 20th graduating class of participants from this unique program P.A.S.S. is an innovative, curriculum-based, statewide prevention program that works with teens who experience challenges in their daily lives, or whose parents are seriously and persistently mentally ill. P.A.S.S. utilizes a strength-based approach to helping individuals, families and communities to develop the resources needed to maintain healthy lifestyles. It focuses on the development of a culturally competent, inclusive system of support that fosters self-help, empowerment, advocacy, support, and education. Junior and adult mentors help the adolescents apply the strategies taught in the program to their unique life situations. For more information about PASS, visit our website.
You Had (or Lost) Me at Hello”
Earlier this November, CCSI’s Cultural and Linguistic Competence (CLC) Team was invited to present, in partnership with Causewave, at the Healthy Baby Network’s “You Had (or Lost) Me at Hello” annual conference. This conference highlighted the importance of ‘improving patient outcomes with every interaction, every day’, through establishing trusting, supportive relationships with patients, clients or consumers.

CCSI’s Cultural and Linguistic Competence (CLC) Team introduced participants to key concepts for culturally responsive, sensitive, patient-focused interaction and relationship building; the impact of personal worldview and mental model on how services are delivered. Conference participants were introduced to cultural activation prompts. 

Cultural Activation (CA) is a term recently coined to describe a process to amplify the voices of consumers to feel confident to provide cultural information to their care givers about their cultural affiliations, mental health challenges, views and attitudes on health care. Cultural activation can be viewed as adjunctive to shared-decision making and a facet of consumer empowerment.  In turn, it is expected to increase the cultural competency of providers by enhancing their knowledge of a consumer’s cultural identity and cultural views on receiving care. Cultural information is expected to improve patient outcomes.

At the conference, CCSI utilized interactive activities, such as group discussions, case studies, and self-reflection activities. The CLC Team provided participants with tools to increase cultural awareness, support shared-decision making and promote active, consistent consumer engagement. Participants left feeling ‘activated’ and ‘empowered’ to present themselves as ‘cultural beings’. 
The Center’s Big Screen Debut!

We are pleased to announce the release of our Center Video Series, where we were able to highlight some fantastic employees from the Center and let them explain a little bit more about the work that they do.

Check out the videos below and be sure to visit the Center website to learn more.                

Upcoming Center Webinars
The Service Recipient's Voice on Outcomes Measurement
As the healthcare landscape continues to change and the shift to Value-Based payments rapidly approaches, the need to measure impact and demonstrate value is becoming increasingly important. Peer and recovery services are vital components of this transformation and there is a growing need to define and measure these services. An often overlooked component in this process are the service recipient’s voice about what outcomes are most important to their recovery. The Center for Collaboration in Community Health recently piloted a survey to collect data from consumers of services as well as behavioral health providers and managed care representatives to fill this gap. This one hour webinar will cover the development, methodology, and results of the survey and discuss how the Center will use these findings to inform our work going forward. 


Briannon O’Connor, PhD | Associate Director | Center for Collaboration in Community Health 
Brian Smith, MSW | Research Associate | Center for Collaboration in Community Health
Joslyn Teter-McBride, MSW | Research Associate | Center for Collaboration in Community Health

Date and Time:

December 8, 2016 from 12:00pm–1:00pm 

In Case You Missed it – Archived Webinars :
Navigating the New Behavioral Health Care Environment – Creating the Roadmap
As everyone knows the Behavioral Health Care Environment is changing in ways and at speeds that are unprecedented. In this presentation we will discuss how we got here and provide some practical suggestions on what you can do today to better position your organization for tomorrow.

David Wawrzynek, MS, MBA | Senior Consultant | Center for Collaboration in Community Health 

To view any archived webinar, visit:
CTAC Webinars - Documentation Series 
CTAC (in collaboration with CCSI) is excited to offer a 6-part webinar series on documentation. This series will cover the broad principles/core competencies of documentation that are relevant across diverse service lines (OMH, OASAS, OCFS, HCBS) including:
  • Best practice tips and what to avoid to support successful communication via behavioral health documentation;
  • The importance of person-centered approach, the basics of effective documentation, medical necessity, assessments, and discharge planning;
  • Tips and strategies for effective Treatment Plans;
  • The importance of utilizing the progress note as a way to document quality care;
  • The role of the supervision relationship in supporting effective documentation & tools and strategies for supervisors to guide practice change

On November 16th Briannon O’Connor, PhD, Associate Director-Center for Collaboration in Community Health, presented, “Questions and Answers: A Conversation about Documentation Best Practices” as the kickoff webinar in the six-part series. The webinar series will run from November through February:

Click here to view Briannon’s presentation, or click here to sign up for upcoming webinars in the series.  

To view other recent trainings offered click here. 

Early Intervention to Fight Addiction
SBIRT: Screening, Brief Intervention, and Referral to Treatment

As we strive to integrate healthcare, while providing both quality and value to the people we serve, our public health response to substance use offers a significant opportunity to make a measurable difference. SBIRT (Screening, Brief Intervention, Referral to Treatment) is an evidence-based practice used to identify, reduce and prevent problematic substance and/or alcohol use. SBIRT can be used in any healthcare setting to guide all levels of prevention: primary, secondary and tertiary.

The process begins with “Screening”.  There are recommended substance use screening tools - the office/clinician will choose the tool that works best for them.  The patient responses to these screening questions will support the SBIRT conversation. The screening can be completed by the patient in the emergency room, office waiting room, online, or face to face with the clinician. Primary prevention occurs when the screen indicates that the person is not using substances at all or may be using alcohol at low risk levels. This is an opportunity to provide affirmation for their choice. “You are choosing not to use substances at all” or “to stay within the recommendations of low risk drinking”. “This is a choice that supports your health and wellness.” Read more

FINANCIAL SERVICES – Important Upcoming Dates & CFR Changes

12/1/16: All providers need County and NYS Field Office approvals on all Equipment and Capital purchases over $5,000 as soon as possible. 

12/31/16: KIDS HIT funding expires

April 2017: Catchup on prior year quarterly Federal Medicaid Cost Allocations reports (County LGU’s only) continue every month through April

NEW Consolidated Fiscal Reporting System (CFRS) software Version 27 is now available.  

Some significant changes for the 2016 reporting year include:

  • Shift of Medicaid Managed Care - now reported under the Medicaid line rather that Other Third Party
  • Major Changes to reporting for the CFR-2 Fiscal Summary schedule to tie to Financial Statements
  • Pre-Defined “VAP” revenue line was added to “Other Revenue” lines
  • Changes to the OMH-2 Medicaid Units of Service schedule
  • Other minor changes

*Important Note  Importing of prior year data causes an issue with Medicaid Managed Care numbers. The data is still included in the "Other Third Party" totals, but are not visible so that they can be deleted. To avoid this issue, be sure to remove MMC revenue detail prior to importing into Version 27.

Want to hear more?  
If you haven’t yet had the chance, we hope you’ll check out our Facebook page for more CCSI news and resources.