October 2017
October Edition at a Glance:

Autumn is a season of transition - as the leaves fall and the temperatures drop, our communities prepare for the changes the winter months will bring. Transition and change also holds true for the systems and organizations that CCSI supports. This edition of our Newsletter features some methods, approaches, and events that promote positive change in our communities. Check out the sections below to learn more about:

  • Cultural Competence/Health Literacy Conference – developing CC/HL competent organizations to improve client engagement and outcomes
  • Trauma-Informed Care – assess your organization, understand your baseline and identify ways to strengthen practice in this important area
  • Asset Based Community Development – Community Voice
  • Performance Dashboards – measuring change

You’ll also find news and updates on current CCSI projects and programs as well as links to resources that you may find helpful.
Cultural Competence and Health Literacy
Finger Lakes Performing Provider System (FLPPS) First Annual Cultural Competence and Health Literacy Conference
Earlier this month, we were extremely pleased to have the opportunity to partner with FLPPS as they held their First Annual Conference on Cultural Competence and Health Literacy. Individuals from more than 150 organizations across the 13-county FLPPS region came together to participate in this one-day conference, which featured national and regional experts as well as senior staff from the New York State Department of Health.  

Presentation materials, along with tools and resources designed to help organizations strengthen practice in the areas of cultural competence and health literacy, which we know are central to effective patient engagement and better outcomes, are available on the FLPPS website . Here’s an “at a glance” view of this eventClick here to read more

Trauma Informed Systems and Other Practice Transformations
Growing a Trauma Responsive Organization
L ast month, Elizabeth Meeker, PsyD , Director of CCSI’s Training and Practice Transformation team, gave a presentation to the Council of Agency Executives in Rochester about Growing a Trauma Responsive Organization.  She talked about the increasing awareness that trauma is pervasive and that the impact of trauma is often deep and life-shaping. Trauma and toxic stress are often at the center of an individual’s mental health challenges, substance use, physical health issues and/or criminal justice involvement. This means, whether or not it is fully recognized, organizations are working with survivors of trauma. Click here to read more
Taking a Pulse Check: Using the TIC OSAT to Assess Organizational Trauma-Informed Practices
This hour-long webinar, presented by CCSI’s Center for Collaboration in Community Health , explored the importance of assessing organizational trauma-informed practices; provided an overview of the features and strengths of TIC OSAT (Trauma-Informed Care Organizational Self-Assessment Tool), and how organizations can leverage information obtained from their TIC OSAT reports.  Click here to continue reading and view webinar

Performance Measurement
Wednesday, November 15
12:00 -1:00 
November Center Webinar - Imagining a System of Care Performance Dashboard
The Center’s Webinar offering for N ovember, “Imagining a System of Care Dashboard” will focus on the development of a dashboard to track and report key performance indicators that are relevant in our evolving health care system. As networks form, they will be challenged to ensure the delivery of effective services that produce positive outcomes while also staying on budget, so it will be important to capture the data points that correlate with success. This webinar will highlight a System of Care Dashboard that can be used to monitor performance in the delivery of integrated services (medical, mental health, substance use, Care Management, and community-based supports) across the continuum of care that can be helpful to staff from the leadership level to the direct service level.   

John Lee, MBA
Director, CCSI | Center for Collaboration in Community Health

David Eckert, LMHC,NCC,CRC
Senior Consultant,  CCSI | Center for Collaboration in Community Health
How Providers May Use PSYCKES Data to Impact Performance
This webinar reviews how data from PSYCKES can be utilized at the client, program/clinic, agency, and systems levels to support improvements in the quality of client care. Examples will go beyond the excellent PSYCKES CQI projects currently underway to further demonstrate how agencies can utilize this rich data base to drive performance improvements and effective networking to the benefit of the individuals they serve.

David Eckert, LMHC, NCC, CRC                  
Senior Consultant
CCSI | Center for Collaboration in Community Health

Financial Services and Fiscal Business Practices
James Monfort - CCSI | Senior Consultant, Manager of Financial Services

Social Determinants of Health
Asset-Base Community Development - The ABCD Approach
CCSI’s work as the Lead Agency for the development of a Community Schools Model for the Enrico Fermi School #17 in the JOSANA neighborhood in the City of Rochester, funded through the Farash Foundation, is using an “Asset-Based Community Development (ABCD)” Approach.
This approach, developed through the Asset-Based Community Development Institute of Northwestern University, represents a paradigm switch in the way community development/rebuilding is viewed. The approach focuses on rebuilding communities from the bottom-up, recognizing a community’s strengths, assets and capabilities rather than its needs, problems and deficiencies.  Click here to read more.
Achieving Healthier Communities
The importance of developing a strong asset identification mindset and the supporting skills and methods was also highlighted in two recent Rochester-area events at which Susan Dreyfus, President & CEO of the Alliance for Strong Families and Communities, underscored the importance of engaging community voice and working from a place of strength, identifying and building on the assets that already exist in our communities. Ms. Dreyfus spoke at the Charles Settlement House 100th Anniversary Celebration and Awards Luncheon on October 25th and then at a Community Breakfast hosted by the United Way of Greater Rochester on October 26th. 
Health Homes and Supporting Housing: Coordinating Care
Sharon Bauer, Stakeholder Relations Director for Health Homes of Upstate New York (HHUNY), attended the Housing and Special Needs Population Conference in Niagara Falls, NY last week where she facilitated a session: Health Homes and Supportive Housing: Coordinating Care . Stable housing is integral to improving health outcomes for high utilizers of Medicaid and vulnerable populations. Collaboration with Health Homes and Supportive and Affordable Housing providers is essential for coordinating care and improving quality of life and housing retention for participants. Contact Sharon sbauer@hhuny.org to learn more about models that are proving to be successful.
Affordable Care Act Open Enrollment Period Starts Soon
On October 26th, Kim Wynn, Manager with CCSI’s Navigator Program attended the City of Rochester’s Affordable Health Care Act Sign Up event at the Central Library Downtown. The Central Library and select City branch libraries will host sign up sessions during open enrollment. CCSI has a community partnership with many of the libraries throughout the year to assist with health insurance through the NY State of Health Marketplace. The Navigator Program’s first walk-in session at 1099 Jay Street, Suite 203A will be Wednesday, November 29 - 8:30 AM to 6:00 PM
Trunk or Treat Event at School 17
Stay tuned for the November issue which will share updates on our Community Schools work and other initiatives aimed at strengthening services and programs for youth.
Want to hear more? If you haven’t yet had the chance, we hope you’ll check out our Facebook page for more CCSI news and resources.