Statistics Tell Part of the Library Story
"Library Matters" - Reprinted from The Spectrum Magazine
by Derek Wolfgram, Library Director, Redwood City Public Library
One of the key ways that libraries measure the community's satisfaction with services is to keep track of how heavily services are used (output measures). Another metric is to survey actual customer satisfaction rates, which is done as part of a periodic community survey by the City of Redwood City. (The last survey was conducted in 2015, and at that time 91% of respondents rated the library good or excellent overall.) A third measurement technique is to study outcomes - that is, whether people's knowledge, skills, confidence, or behavior actually changed as a result of their use of library services.
The Library has been working on an effort to collect outcome measures during 2017, but they are still in the process of being compiled, so that will be a topic for a future column. In the meantime, I wanted to take the opportunity to share some of the numbers that demonstrate just how much people use the Redwood City Public Library.
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ABCmouse in a Backpack!
Want to bring ABCmouse home? Visit the
Fair Oaks Branch Library
to check out one of our ABCmouse backpacks for four weeks! They contain an iPad set up with ABCmouse. We also loan WiFi device
s
for home use.
You can also check out an ABCmouse 4-Week license for home use here.
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TOP PICKS IN LIBRARY EVENTS
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HOLIDAY CLOSURE DATES
Redwood City Libraries will be closed on the following days in observance of the holidays: Sunday, December 24, Monday, December 25, and Tuesday, December 26. Redwood City Public Libraries will also be closed on: Sunday, December 31, Monday, January 1, and Tuesday, January 2. Happy Holidays!
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WINTER READING CLUB
THROUGH THE END OF JANUARY
ALL REDWOOD CITY LIBRARIES
Read or listen to 5 books by the end of January 2018 and receive a goody bag and free kids' meal at The Old Spaghetti Factory. For ages 0-12.
Learn More
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YOGA 4 KIDS
SUNDAY JANUARY 7, 1 pm
DOWNTOWN LIBRARY
Downward Puppy Dog! with Ruth West. Learn some cool yoga poses. Please bring a towel or mat.
Learn More
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HARNESSING YOUR CREATIVE POTENTIAL
TUESDAY JANUARY 9, 10 am
DOWNTOWN LIBRARY
Presented by Phase2Careers.
Learn some simple and powerful ways to dramatically enhance your creativity.
Learn More
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KAT PARRA - LATIN WORLD VOCALIST
THURSDAY JANUARY 11, 7 pm
DOWNTOWN LIBRARY
Enjoy exciting and vibrant World and Latin music.
Learn More
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SEND TO A FRIEND
Have a friend you think might be interested?
!
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