October 2024

IN THIS ISSUE:

CULTURE CORNER


HOTEL SPOTLIGHT


REMINDERS:

  • Staybridge Suites Seasonal Playbook Survey and New Addition
  • Register by Nov 1st: IHG Americas Investors & Leadership Conference
  • Upcoming IHG Climb Missions and Building True Confidence
  • Rational Oven Training Videos Coming Soon


HOTEL SHOUTOUT: QUOTE OF THE QUARTER

CULTURE CORNER

Join #wearesuitES Monthly Culture Corner Calls (C3)!


Monthly Culture Corner Calls serve as a forum to share ideas and resources created by SuitES hotels for other SuitES hotels; some calls include Q&As with experts to help your team be more successful.


If you haven't had a chance to join one of these calls, you may just get a sneak peek during Summit at the IHG Leadership Conference in November.


The resources from these calls are available in the Leadership Library on the

#wearesuitES Initiatives Page
Join Us!

Share your Giving for

Good Story

September was Giving for Good month and many of you participated in community outreach programs, including food drives, back to school/stuff the bus events, or donations to a charity or local organization. 


We’re proud of the work you do to build culture through community service, and we want to recognize the collective efforts of our Staybridge Suites plus Candlewood Suites hotels.


Please take a few minutes to share your impact and we'll provide a rollup to IHG's Corporate Responsibility team.


We’ll share your total impact on an upcoming #wearesuitES call!


Enter Info HERE by 11/15


Not yet a Culture Council Not yet a Culture Council member?


Register by using the QR code or link below to receive the call invites:
Register Here

HOTEL SPOTLIGHT

Staybridge Suites Anchorage: It's All in the Details!


"We have a long-term guest – a Chaplain for the US Army – who is staying with us close to 6 months while on assignment. In July, his family came up to visit him. His family consists of his spouse, and their 7 children. Upon learning that they were coming to visit, he asked us about changing room types from our standard Studio Queen, to our 2-Bedroom Suite in order to accommodate so many people. He needed to stay within federal per diem, and although it is our peak season, (where a 2-Bedroom suite can sell up to $600/night) we were able to accommodate him and his family at per diem. ​


When our Front Desk agent, Pahoua Chang, (pictured far left), learned that his family was coming up, she took the time to learn the names and ages of all 7 children, and bought each of them a personalized gift bag to welcome them to Alaska. She spent her own time and money to make this family’s trip a memorable one. During their 2 week stay with us, they took part in a Scavenger Hunt around the hotel, and the whole staff participated in helping the kids find the clues. ​


Upon checking out, we spoke with both parents. They told us that this was one of the best hotels they have ever stayed in, and mentioned twice how the kids have been raving about the hotel as the “Best part of their trip to Alaska!”. I wanted to highlight this family, and how our staff was able to go above and beyond to make their trip a positive, memorable experience."


- Steven Hostetler, Director of Sales and Marketing, Staybridge Suites Anchorage


Thank you, Pahoua, Steven, Tammy, and the entire Staybridge Suites Anchorage team for going above and beyond to ensure your guests had a memorable stay.

REMINDERS

Staybridge Suites Seasonal Events Playbook


In 2024, the brand team launched its first ever Seasonal Events Playbook for Staybridge Suites.


This playbook outlines a variety of optional brand-approved events that hotels can host to enhance guest experiences at The Social throughout the year.


We are excited to introduce a new addition to the Seasonal Events Playbook, the Ultimate Apple Cider Bar! Get ready to cozy up and sip into the season with our Apple Cider Bar – your go-to spot for the best fall flavors! Whether you’re craving a warm, spiced cider or something crisp and refreshing, we’ve got it all. Guests can customize their drink with delicious toppings like cinnamon sticks, red hots, whipped cream, or caramel drizzles.

Tell Us About Your Experience!


We’d love to get your thoughts on what you enjoyed this year, as well as get recommendations for 2025 via a quick survey.


Haven’t participated yet this year? There’s still time to host fun events like the new Apple Cider Bar! Download the Seasonal Events Playbook from The Social Hub on the AMER F&B website.
Access Here: Staybridge Suites Seasonal Events Playbook Survey

Register for IHG Americas Investors & Leadership Conference


As previously communicated, registration is now live for the 2024 IHG Americas Investors & Leadership Conference, which will take place Nov. 18 - 20, 2024, at The Venetian Resort in Las Vegas, Nevada, US. 

 

We're excited to see you all at Conference and to celebrate all that you and your hotels have accomplished. Across three action-packed days, you will learn about the latest innovations to IHG Hotels & Resorts' brands, commercial and technology platforms, and operations tools that are all designed to help drive performance of your hotels and the success of your businesses. 


ACTION:  

  • To register, visit the Conference Registration homepage, by Nov. 1 and access all the information you may need.
  • Once you register, you will be able to view the breakout sessions. New this year, breakout sessions have been automatically assigned for many General Managers (by inn code) based on their hotels' performance. However, General Managers can opt out of these auto-assigned sessions and choose to register for other breakout sessions, if desired. 


Have questions, contact: conference@ihg.com.
Register Here

IHG Climb Missions - Finish Out 2024 Strong


Starting in November, there will be upcoming IHG Climb Missions including Build Connections and Make your Mark.


Encourage your team to complete these missions to learn more about Staybridge Suites Service Behaviors and the best ways to deliver a branded guest experience at your Staybridge Suites property.


For questions, contact:

AMERHotelOperationsSupport@ihg.com

Build True Confidence

With 2 months left in 2024, there is still time to make an impact and to continue to drive performance. Ensure your teams demonstrate True Confidence as they deliver great guest love.  

 

What is it? 

 

True Confidence is having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay. 

 

The Share & Tell activity will help your team increase their confidence in providing local recommendations and become a more valuable resource for guests. 

 

How do I use it? 

 

  1. Choose a prompt. 
  2. Ask a few team members to respond during your shift meeting. 
  3. Allow a brief time for the team to discuss their answers 
  4. Remind your team that, by being more knowledgeable about what surrounds the hotel property, they’ll feel more confident when fielding guest requests, and therefore, become an even more valuable member of the team. 

Where can I find it? 

 

The Share & Tell activity can be found in myLearning on Brand Service Tools & Resources. The activity is available in following languages: 

 

English, Spanish, French, Portuguese 

Coming Soon: Rational Oven Training Videos


Staybridge Suites will soon offer comprehensive training videos on the Rational oven, used for both breakfast and The Social.


These short, module-based training videos share key elements of the Rational Preventative Maintenance Program to extend the life cycle of your oven and reduce service calls, which can save your hotel time and money.


Keep a look out for additional communications on these tutorial videos coming soon.

HOTEL SHOUTOUT: QUOTE OF THE QUARTER

We want to highlight the great guest feedback from YOUR hotels. These outstanding properties have made an impact on guests and deliver True Hospitality.


"I was in Irvine for cancer treatment. It was a pretty stressful time, but the staff at Staybridge/Irvine made our stay so comfortable. The housekeeping staff kept our room tidy, fresh towels daily and were very responsive to all our requests and needs. The front desk was very responsive when we had questions, needed to use the outside grills or had any maintenance needs (our sink backed up one day). Because I had to make my own food, Staybridge turned out to be exactly what we needed to stay on track with my treatment AND get the rest we needed. The work ethic of your staff showed us how much they cared about what we were going through and how to make our time there less stressful. We saw them treat everyone the same way as many people were evacuated due to wild fires. The staff kept up the same level of job performance even with a packed-out hotel. This staff takes good care of their guests."


Thank you, Staybridge Suites Irvine East/Lake Forest,

for going above and beyond for a guest in need!
 
 

InterContinental Hotels Group | 3 Ravinia Drive Suite 100 | Atlanta, GA 30346 US

Unsubscribe | Update Profile | Constant Contact Data Notice

Constant Contact