We know you have worked so hard to BUILD momentum in your business. It’s unsettling to imagine being mandated to stop in mid-air especially as the season is ramping up. It is like being thrown into a grown-up game of Red Light, Green Light...Go! Stop! Freeze that pose. Nobody wants to lose their rhythm or balance.
We want to help keep you and your business healthy and stable. So, if we are called to cease operations, we’re going to make sure your rental billing strikes a "freeze-frame" pose, too.
What happens to your order during a lockdown depends on what “stage” your rental is in:
IT’S IN THE QUEUE FOR DELIVERY/WILL CALL
We will keep your order on hold just as it is, without penalty, until we can deliver it. Your rental will not begin or be charged until the items leave the warehouse.
IT’S ALREADY RENTING
The first 30-day rental period is non-refundable, as your rental payment would have already been distributed to the inventory owners. However, if the mandate begins while you're renting, the 30-day counter will be paused until the lockdown ends. For example, if you are 15 days into your prepaid 30-day rental when it starts, you’d have 15 more days of rental covered after it's over.
If your order is due to renew while we are required to pause operations, the renewal clock/counter is also stopped until the mandate is lifted. It’s like “billing time” will stand still until we can all resume business.
PLACING ORDERS THROUGH ALL OF THIS
We will likely limit our calendar availability to the estimated/anticipated time of restrictions being lifted. We can only guess at this point.
YOU REQUESTED A DESTAGE
You will not be penalized if we can’t get to your destage at the date requested due to lockdown or any capacity restraints on our end after it ends. Daily billing will cease at the requested date of your destage.
Through all of these stages, if we are not permitted to operate, we will pause your billing until
we are given the green light to resume.
We will continue to keep you updated as things evolve!