The Young Minds Dreaming Poetry Contest encourages students in grades 3 through 12 to write a poem using the theme "imagining what you could do."  Can you imagine that even the most unlikeliest of dreams might come true? Winners will be invited to an awards ceremony at the State Library where they will read their poem and meet guest poet Juan Felipe Herrera. They will also receive prizes such as signed copies of Herrera's newest books and Amazon gift cards. Visit our contest page for details. Entries are due March 16.

Oh, yes...they're out there and they're coming to your library. Angry, nasty, and even downright unreasonable customers are on a mission to tell and show you how they feel. Their behaviors really are difficult!  The good news is that you can choose not to let them drag you down or ruin your day. By using a few proven techniques and questions, some of these angry customers could actually leave feeling better.  The Dealing with Angry Customer Behaviors webinar on February 20 from 12:30 to 1:30 p.m., is an interactive program filled with practical and useful information. You will leave being able to more effectively handle angry customers the next time they are in front of you!