Welcome and thank you for taking a few minutes to read the latest issue of the SMP E-mail Newsletter. With an appreciation for our customers’ demand-filled work days, we plan to approach this informative communication tool in an easy to read format that highlights our people, our processes and our plans to provide better service, better quality and greater worth to you, our valued customer.
I am fortunate to be serving as President of Specialty Metals Processing. Having joined the company in October of last year, I recognized the great opportunity I was presented. SMP has excellent processing equipment, a strong operations team and solid financial footing. We also have capacity to grow all of our processing lines and capital investments in place for equipment upgrades and new processing lines. Look for more information on these investment initiatives in future issues of our SMP E-mail Newsletter.
My business leanings are commercial in nature. The companies I have led in the past were built on a standard of providing the highest level of customer service in our given industry. It is my intent to lead SMP with that same high level of customer service. This business philosophy does not mean that the customer is always right. What it does mean is we will always strive for effective and detailed communication, we will be honest and respectful in all of our business dealings and we will value and appreciate the confidence our customers have put in our processing capabilities.
With this focus on customer service, it is only appropriate that we introduce or re-introduce Kim, Mike and Reese – our inside sales team. Their industry experience and customer relationships have helped me greatly transition into my role. They share my values for providing a high level of customer service, and they also care about the people they deal with – day in and day out. Please know that you can call on Kim, Mike, Reese and me with all of your questions, comments and concerns.
Specialty Metals Processing