Credit Union Sales Training: Our partnership with SalesCU grants you access to virtual sales training and coaching that will help transform the way your staff serves your members’ needs. The Credit Union Sales Intensive is designed to provide the essential sales mindset, processes, and skills for all member-facing employees and leaders at your credit union. With five virtual dates to choose from, this proven sales development is available for everyone! Learn more and register for the two-day Frontline workshop or the three-day Leadership workshop. Registration for the next session (March 11-13) ends February 28.

Have Data, Now What? Sign up for the virtual Data Activation Series led by data analytics expert, Anne Legg, to learn how your credit union can use its data to better serve your members. This integrated, educational program offers a seven-class data education course that helps credit unions develop data confidence and capability. The next Data Activation Series kicks off on March 4, registration ends on February 28.

Also, sign up for the virtual Deep Dive Data Governance workshop on March 17 to learn the key elements needed to launch your data governance program. Email Anne Legg for more details.

Upcoming Steve Beck Seminars

Delivering Exceptional Customer Service Training: Motivate your entire team by signing up for Steve Beck’s Exceptional Customer Service Part One on March 12 from 8:30 a.m. to 12:00 p.m. in Great Falls. Participants will gain knowledge to set the tone for every credit union member interaction and leave the seminar with tools and understanding to change their attitudes and mindset.

Motivational Leadership: A successful leader is someone who is respected and whose team would do anything for them because of the trust they have in that person. Send half of your leadership team to the first day (above) and the other half to the second day of this Motivational Leadership Seminar on April 2-3 from 8:30 a.m. to 4:30 p.m. in Billings. This seminar will help your executive staff inspire themselves and their team to excellence. Key topics will include employee recruitment and retention, how to improve teamwork with other departments, and how to decrease mistakes and increase productivity.

This is the perfect #CUDifference story to show credit unions' LOVE 💖 for their communities. Remember learning last year about Mile High FCU's breast cancer awareness fundraiser? The credit union's Dolly Stillwagon recently shared the results with us, and it's an absolute must-read — especially on this day of love.

“Mile High FCU ran a fundraiser last October where we asked for donations from our members and in return, they got a pink breast cancer awareness pin to show their support. At the end of the month, we matched the funds raised by our members. We reached out to the St. James Cancer Center and asked what would be the most useful way for the money raised to be contributed. Of course, they mentioned things like hats, scarves, lotions, etc... But then, they told us that they’ve been wanting to get a bell purchased for the cancer fighters/survivors to ring when they receive good news — and the best news, finish their treatment. As soon as we heard this idea, we knew it was how we wanted to be involved, as it brought literal tears to all of our eyes. With the money raised/donated, Mile High was able to purchase a custom bell, lotions, and lots of hats. The remainder of the money was spent was donated to the St. James Cancer Center.

"On February 6, all of Mile High’s staff was invited to the unveiling of the bell. A local cancer survivor (Trey Owens) was there with his wife and rang the bell for the first time. Trey was diagnosed with cancer during the pandemic and spent all of his treatment sessions alone — as family was not allowed into the hospital. That made this even more special that his wife could be by his side as he celebrated his victory. It was a very simple project that we wanted to do and never expected it to turn into something this grand. It was a very special moment for us to be a part of, as one of our own coworkers’ mom is a cancer survivor and again fighter. We could not have done this without such support from all our Mile High’s amazing members. We're very grateful to be able to make a 'credit union difference' here in our own community."

Pictured here: Mile High FCU staff presenting the bell to St. James Cancer Center. (Click to enlarge)