Welcome to the first edition of Mount Pleasant Waterworks' quarterly e-newsletter. Our goal is simple: share updates about your services, helpful tips for your home, and ongoing projects and programs. You're receiving this as a customer or subscriber, and you can opt out at any time.

One Big Drip Tip

Brrrr.... Prepare your pipes for cold

Image: MPW employees assess a backflow device during Winter Storm Elliot in 2022. Image provided by Post & Courier 2022.

When the temperature plunged to 18°F during Winter Storm Elliot in 2022, a few Mount Pleasant homes faced something we rarely think about: frozen pipes. Our town stayed below freezing for nearly 40 hours, long enough for even well-built homes to feel the strain.

That kind of cold is unusual here, but it doesn’t take a major storm to cause trouble. Pipes can freeze when temperatures linger at or below 32°F for just 6-8 hours. The good news: a few small actions can make a big difference. Insulating outdoor pipes, keeping indoor heat above 55°F, opening cabinet doors, letting a faucet drip, and setting up alert notifications in WaterSmart can help you avoid costly repairs.

Message from the General Manager

Goals and Resolutions

It's that time of year when we set our intentions and direction for 2026. I enjoy creating a list of personal goals each year, things I'd like to do to improve my life and the lives of those around me. Mount Pleasant Waterworks does the same, but we're working from our five-year plan, Waterworks 2030. This plan is our roadmap to help our employees be their best and deliver the best service to you. Explore the plan in full detail.

Part of this plan is to improve communications with you, our customer. Welcome to our inaugural "Out of the Blue" newsletter. Please let us know what you'd like to see included. Your feedback matters. Together, let's work to accomplish our goals and make this utility and our community the best they can be.

Delivering Excellence.

Preserving Trust.

Enhancing Lives.

F. Allan Clum

Wastewater Operations Supervisor Troy Newton smiles standing next to equipment at a wastewater treatment plant.

MPW Water Hero

Meet Troy Newton, Our Wastewater Operations Supervisor

What happens after you flush? Most people never think about it, but Troy Newton does every day. Discover how MPW's Wastewater Operations Supervisor keeps our community and waterways safe.

Volunteer Opportunity

Marsh View Trail Habitat Improvements

Join us on Saturday, February 28, from 10:00 a.m. to 12:00 p.m., as we identify, flag, and remove invasive trees along the Marsh View Trail.

Learn More and Register on Eventbrite

Lobby Closed for Renovations

Our lobby is closed for approximately four months while we renovate the space to enhance security and customer service. The drive-thru will remain open, but hours may also be impacted by construction.

If you'd like to meet with a customer service representative, please schedule an appointment by calling 843-884-9626 or booking online. Online payments are available 24/7.

MPW customer service representative helps a customer in the lobby window.

Get Involved

Active Project Updates

Water connects us all.

Have a Question? Call 843-884-9626 to speak with a customer service representative during regular office hours. Visit WaterSmart for more information about your account and to view or pay your bill.