Community Health of South Florida has always been committed to making a positive impact in our community, a commitment that would not be possible without some remarkable corporate leaders. One of these leaders is Call 4 Health, which is generously donating $25,000 in support of CHI’s Children’s Crisis Center. We had a chance to speak with Joe Pores, CEO of Call 4 Health, about the role his company plays in the health sector and how its focus on providing help to the community aligns with ours.
Call 4 Health is a medical call center that provides comprehensive, 24-hour a day service in partnership with medical centers around the country. Always available, Call 4 Health fulfills a crucial role by making sure patients and people in need have a constant point of contact available for them for any help someone might need.
For Pores, personal tragedy was the catalyst for creating the company. “When my mother was diagnosed with terminal cancer, I took on the responsibility of being her caretaker,” said Pores. “During one difficult evening, I called into what I thought was the physician’s office but was told the actual office was closed and I needed to call back the next day. We had to go through emergency services instead. When I spoke to the physician the next day, he told me directly, ‘That was just the answering service.’”
Having a background in customer service, Joe felt that there was room to improve this experience and make sure others wouldn’t have to experience the same difficulties.
“After this unpleasant experience, my partner and I set out to change the way health systems and their patients communicate, and over the course of the past 24 years we’ve continued that mission, with everything based on compassion and empathy and making sure that we’re helping our clients and patients get the services they need,” added Pores.
Call 4 Health’s passion to help the community was captured in Joe’s words during the center’s virtual groundbreaking. He called on everyone in the community to follow his lead and provide support for the Children’s Crisis
Center.
“Kids don’t have a lot of control over the situations they are in. Investing in making sure that there is care for them when they truly need it is something that we didn’t think twice about. I feel that it is our obligation as a community to make sure that the children are taken care of and make sure that they are propped up on a pedestal. We’re giving them all the advantages that we can,” said Pores.
CHI’s Children Crisis Center broke ground earlier this year, and when completed, will span 11,400 square feet and provide 24-hour comprehensive mental health care for children up to 17 years of age, regardless of their ability
to pay. CHI looks forward to the completion of the center, and to having Call 4 Health present at the celebration and opening of this needed resource for our children.
