Your isolved login update happens on Friday!

Logins will be more simple and more secure.

isolved is in the process of migrating to IdentityServer in order to offer client users enhanced security measures during the login process. Our scheduled migration will occur on this Friday, June 30.

Effective Friday, all users will enter their email address as their username for logging in to isolved People Cloud. If you have more than one account attached to their email address, you will be prompted to select which account they want to access. Going forward, you will always use your email address to log in to isolved People Cloud.

This means one email address, one password to remember! Besides the obvious advantage of a simpler login, this updated login will also open doors to new features that were not previously possible.

FAQs About the Change

Q: What is the advantage to me?

A: It’s easy to remember your email address, but not always easy to remember an assigned username. This simplifies your login process as you’ll always use your email address to access any accounts related to the email address going forward. If there is only one user associated with the email address, you’ll be taken directly to the main landing page.

You can easily toggle between associated accounts by clicking your name in the upper left corner and selecting “Change User” to see the pick list again. You’ll even be able to access different security groups, if applicable, from the list.

Q: What will my employees see?

A: If the employee has one account, they are signed directly into isolved just as they always have been.

Q: I am not able to log in; I’m getting a message that my account was disabled.

A: Check your email for a confirmation email from isolved People Cloud ([email protected]). This message provides a link to confirm that you are the owner of the account. Click the link to confirm; upon confirmation you can log in to isolved.

Q: How can I be sure I am ready for this change?

A: Be sure to know your email address associated with your account and that you are not sharing a login.

Know your email address associated with your isolved account AND MAKE SURE YOU CAN ACCESS IT. Confirm the email address that is linked to your client user (you can verify by clicking on the down arrow by your name in the upper left hand corner and clicking MY ACCOUNT). If you prefer to have a different email address, please reach out to support to update. Make sure you can access your email address, as a confirmation email will be sent during the migration.
Make sure you are not sharing an isolved login. If you are sharing a client user name with another person, please reach out to support to add another user to your account. You can have as many users as you need. For security purposes it is best not to share login information.

What to Expect on Friday

On Friday, when you go to log in as a client user, the system will prompt you for the update. Rather than logging into the system with your client login that the support team has assigned to you, it will switch over to your email address.

These are the steps to take to update your account:

Log in to isolved using your usual username and password. Note: This becomes the default password associated with your isolved People Cloud account going forward. You can change it at any time.
A message appears to let you know that you now have a single login for all isolved People Cloud accounts associated with the username entered, and lets you know to check your email for a link to confirm your account.
The email explains the process and which accounts will be merged. Please review the information and instructions carefully. Accounts cannot be unmerged once verification is complete.
Click the link in the email to complete the migration.

For more details on the migration, please see this document from isolved including a video link to see how simple the transition will be. Overall it is a one time login process to flip the system over to your email address. You will need to make sure you update your browsers with saved information as well.

We don't anticipate any problems with the change, but as always, your trusty support team at Premier is on standby! Call or email us with any questions!

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