In 1979 Dottie Smith made a daring leap of faith and moved her family to Texas. Luckily, she landed at NACM Southwest and the rest has been history.
Back then, NACM Southwest was known as the Dallas Association of Credit Management – or Dallas Credit or DACM. Our area of responsibility was predominantly the Dallas area and East to Louisiana. During Dottie’s tenure, NACM Southwest has geographically grown exponentially - Fort Worth, then Lubbock, then Midland/Odessa, Amarillo, Albuquerque and Shreveport. Just recently NACM Southwest was awarded the NACM area in Austin/San Antonio….and all the way to The Valley. Dottie has been here through all of this expansion.
In the “old days”, the office was filled with lines and lines of metal filing cabinets. There was no database. Fast forward to 2018. Through a tremendous amount of hard work, determination, and cooperation NACM is now a premier provider of nationwide credit information to the business community. Dottie has been here through these ever changing technological advances.
When Dottie first started working at NACM, we were located in Dallas. That facility was outgrown, so we bought a new building in Irving. Twenty years later we had outgrown that building and now have a fabulous office in Coppell. Dottie spearheaded the monumental tasks of finding these new locations and the subsequent remodel/build outs.
Through the hard work of the people who came before us, our Third Party Collections Department has always been a successful part of our Association. In the last decade we have stepped that up. Because of our reputation for professionalism and collection success, NACM Southwest has become the go to agency for other NACM offices that have outsourced their third party collections to us. Dottie has supervised the melding of these collection departments.
NACM Southwest has a reputation in the credit community and the NACM family as a premier association. Our members, our peers, our NACM team know that we operate from a place of integrity, character, and hard work. Those attributes start at the top with Dottie Smith.
We congratulate Dottie on her amazing career with NACM Southwest and wish her all the best in her retirement.
