October 2017
Cleaner, clearer customer bill launches this month

Louisville Water has redesigned its customer bill for the first time since the mid-1990s.  The new bill was created based on feedback from customers like you! The new bill layout reflects a more modern, user-friendly format that includes colors, charts and icons for simplified understanding. Some customers will see the new bill this month, and by the end of the year, all customers should have received the new bill. Wave goodbye to your old bill and click here to learn what's new.
Storing water for emergencies

In emergency situations, like that of Hurricanes Harvey, Irma and Maria, it pays to be prepared. Many of us can live without electricity, but we can't live without drinking water. Read our guidelines on how to safely store water.

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We've reached the Sky

Nearly 6 million people read Delta Air Line's Sky magazine every month. During the month of October, readers can learn a great deal about Louisville -- and about Louisville Water! Learn more about our feature in the article, our photos and the full-page ad on our liquid assets.
Community spirit is on tap at Old Louisville Brewery

Good Beer Makes Good Neighbors - that's the slogan at Old Louisville Brewery but perhaps a good corollary to their slogan would be Good Water Makes Good Beer.
A beautiful day for the Louisville pure tapĀ® 5K !

We want to thank all our participants and volunteers at our Louisville pure tapĀ® 5K held on September 9 at Louisville Water Tower Park. It was a beautiful day for running, walking and skipping across the finish line. Click here for results, photos from the day, and a link to register for the last race in the Fall Runathon series, the Urban Bourbon Half Marathon on October 21.

Where is it?
You could win a prize if you know!

Do you know where the photo above w as taken? If you do,  you might win a prize from Louisville Water!  The first five people to send the correct answer will receive  a pure tap prize pack similar to the one shown below.  G ood Luck! 

Congratulations to Joshua Rodenbaugh, Amber Gray, Bruce Jost,
Darcy Maddox and Gabriel Freeman, who were our winners from
August's picture contest! The picture below was taken from the front of our downtown office at 550 S. 3rd Street. 

Our lobby is open Monday to Friday from 8:00 a.m. to 5 p.m., and customer service windows can take cash payments. Courtesy phones are available to make payment by credit card, and a drop box outside the building is available for payments anytime. A bottle fill station is also in the lobby, so you can get your refreshing pure tap while you are visiting!
Got a Question?


Call our Customer Service Center at 502.583.6610. Call volume is usually high on Mondays and the first day of each month -- if possible, avoid those days for shorter wait times.

You can also visit LouisvilleWater.com and click on the Link icon for information on your account, or click on the Contact Us heading on the left side of the page to send us an email. 

And we are available through Facebook and Twitter as well. No matter which way you contact us, we are happy to help!

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