January 2018 -- Happy New Year
No water? How to know if it's a main break or a frozen pipe in your home

It's a cold day and you turn on the kitchen faucet but no delicious pure tap flows out of the tap! What do you do?  Most people pick up the phone to call us and report what must be a water main break or frozen water line. Either of these scenarios could be true, but 99 percent of the time, the cause is a frozen water line within your home. Before calling, check out these suggestions to ensure you do not have  a frozen pipe along with tips on how to prevent one. 
No issues maintaining water quality during Ohio River spill

Keen skills, the Ohio River and a Christmas gift helped Louisville Water successfully navigate a spill on the Ohio River and maintain the same, great water quality our customers enjoy every day. On December 19, an unknown amount of liquid fertilizer called urea ammonium nitrate leaked into the Ohio River from a damaged barge near Cincinnati. Louisville Water scientists monitored the river conditions daily - and then hourly - as the spill flowed to Louisville. Read more about how our team rallied during the Christmas holidays to keep customers safe.
Louisville Water increases funding to replace its remaining lead service lines

Over the next three years, residents will see Louisville Water working on many neighborhood streets as the company eliminates its remaining lead service lines that were installed many years ago. The Board of Water Works approved $10.9 million dollars for 2018 projects to replace lead service lines with a copper pipe. The funding is part of Louisville Water's 2018 capital budget.

If an animation doesn't appear in this space, please go to the top of the newsletter and click the link next to "Having trouble viewing this email?"
Congratulations to Allen Wines, the winner of  $10 Heine Brothers' gift card for taking our News Splash survey! Thank you to all of you
who completed the survey -- we received valuable feedback
on what you want to see here.
Where is it?
You could win a prize if you know!

Do you know where the photo above w as taken? If you do,  you might win a prize from Louisville Water!  The first fiv e people to send the correct answer will receive  a pure tap prize pack similar to the one shown bel ow.  G ood Luck!

Congratulation s to Kim Blakema n, Larry Lambert, Adam Hoette,
Chandler Bainter, and Morgan Steier who were our winners from 
December' s   picture contest! 

The December contest picture above is of our newly branded water tower in Middletown near the corner of English Station and Shelbyville Roads.
Got a Question?


Call our Customer Service Center at 502.583.6610. Call volume is usually high on Mondays and the first day of each month -- if possible, avoid those days for shorter wait times.

You can also visit LouisvilleWater.com and click on the Link icon for information on your account, or click on the Contact Us heading to send us an email. 

And we are available through Facebook and Twitter as well. No matter which way you contact us, we are happy to help!

Know someone who wants to sign up for this newsletter? Click here.