March 2018 
Questions about your bill or service?
Besides calling our customer service department, you could take a look at our ' Frequently Asked Questions' page on You might find the answers you were looking for!
2018 Flood: Boating to work

Flooding on River Road didn't stop Lead Operator Tim Mills and Plant Maintenance Mechanic Steve Nalley from reporting to work on Friday, Feb 23. The Harrods Creek Fire Department ferried them to Zorn Avenue pump station since they could not drive their cars there. Read more about their story and what changes for Louisville Water in a flood situation.
Omni Louisville Hotel honors our history

If you ask where the Water Company is, you might get directed to the new Omni Louisville Hotel that opened on March 6. The hotel features 612 guest rooms, 70,000 square feet of event space and many amenities, including a rooftop pool and bar called The Water Company. The hotel is honoring Louisville Water's history of serving customers on Third Street since 1860. Read more about opening day and see pictures of this spectacular hotel, including 'our' pool.

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Expand your H2O IQ!

Every wonder why Louisville's drinking water is so good? We'd like to tell you the story of the history, science  and innovation behind Louisville pure tap ® -- water so good that 21 years ago we gave it a name. 
To book a speaker for your organization contact: 
Barbara Crow at  or 502.569.3600, ext. 2123
The wait is over! WaterWorks Museum
is back open!


Our March re-opening for the season was a little delayed due to the recent flooding, but we are dry and open for business now! We have tweaked our hours a bit too: WaterWorks Museum is open Wednesday to Saturday from 10 a.m. to 5 p.m. and on Sundays from noon - 5 p.m. Come learn the secret behind great tasting tap water!
Wher e is  it? 
You could win a prize if you know!

Do you know where the photo above wa taken? If you do,  you might win a prize from Louisville Water! We have had some challenging photos lately, so this month we decided to use a beautiful photo of one of our favorite places, photo courtesy of customer Jack Bishop. T he first fiv e people to send the correct answer will receive  a pure tap prize pack! 


Co ngrat ulation s to Sue Higdon, Kristen Klein, Jim McGuire, Angela Weaver, and Jack Bishop,  who were our winners  from  February' s   picture content!

The February contest picture above is of our Louisville Water Tower Park property, which can be rented for weddings, parties, meetings or any other gathering. Where else can your guests be wowed by historic architecture, dance by the light of the sunset on the Ohio River, or enjoy a gourmet meal with the Water Tower in the background? Visit for information on this unique venue, floor plans, seating arrangements, catering, more photos and pricing.  Photography by Jessie Kriech-Higdon  and dress courtesy of  Modern Trousseau Louisville. 
Got a Question?


Call our Customer Service Center at 502.583.6610. Call volume is usually high on Mondays and the first day of each month -- if possible, avoid those days for shorter wait times.

You can also visit and click on the Link icon for information on your account, or click on the Contact Us heading to send us an email. 

And we are available through Facebook and Twitter as well. No matter which way you contact us, we are happy to help!

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