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IMPORTANT NOTICE
Dear Member,
 
We’d like to provide you with some more information about our enhanced credit card program.
 
ACTIVATE YOUR NEW CARD
You can continue using your old credit card through Thursday, September 15, 2022. After this time, all balances from your current Visa® or MasterCard® will be transferred to your new Visa® card number.

  • On or after Tuesday, September 20, 2022, activate your new card by calling 1-800-631-3197.
  • Be prepared to answer a few security questions based on the primary cardholder’s information. If you get a message that the system is not ready, try again later in the day.
  • Please DESTROY your old Concho Educators FCU Visa® or MasterCard® credit card.
  • Reestablish any automatic billing with merchants and reenroll for AutoPay.
 
IMPORTANT NOTICE
From September 16–19, 2022 we will be converting all current credit cards to either a Visa® Platinum Rewards or Visa® Silver Rewards credit card. This will improve our ability to implement new technology as it becomes available and continue to provide the highest level of fraud protection.
 
ALL MEMBERS who have a CEFCU Visa® or MasterCard® credit card will receive a NEW chip-enabled card. You will also have contactless and Digital Wallet capabilities! Please watch your mailbox for your new credit card through 9/16/22.

Please read the following information to ensure a smooth transition:

  • Your replacement Visa® Platinum Rewards or Visa® Silver Rewards credit card will have a NEW card number and NEW expiration date.
  • If you plan to be out of town for the entire time between September 5–20 and you will not be available to receive your new card, please let us know as soon as possible. Call 325-944-4551 so we can help you avoid issues with your card while traveling.
 
ONLINE ACCESS TO YOUR OLD & NEW CREDIT CARD ACCOUNT
You will have online access to your current credit card account information until 9/15/22. You will be able to access your NEW credit information online beginning 9/20/22.
  • Log onto online banking at www.ConchoEducators.org
  • Click Credit Card tab (You will need to register the first time you access your new account)
  • Enter your name and email address
  • Click Submit
 
For more information and Frequently Asked Questions, please visit www.ConchoEducators.org.
 
Sincerely,
Jerry S. Merrill, President / CEO