Welcome to the CTS Family... Thank you for your business!



Alexandria Country Day School -

Alexandria, VA

Patriot Fire - 

Grasonville, MD

ZoomMate for Frontline Workers - Turning AI Conversations into Completed Work

Why CTS Recommends ZoomMate

Many businesses struggle because AI sits in a separate window and produces content that still needs manual follow-up, formatting, and coordination. 

CTS recommends ZoomMate because it ties AI directly into the tools teams use every day, reducing copy and paste, rework, and friction. Working with an AI productivity suite that includes Canvas, Paper, Sheets, and Slides – essentially an “AI Microsoft Office” – ZoomMate helps teams:

• Capture decisions, notes, and ideas directly from conversations.

• Connect information across projects, tasks, and data.

• Act on next steps with structured workflows and assignments.

• Complete work by turning conversations into ready-to-use documents, plans, and presentations.

For CTS customers, ZoomMate makes sense when the goal is AI that doesn’t just talk – it actually moves work forward and helps frontline workers and managers get more done with less effort.

Call 800.787.4848 or jnolte@ctsmd.us.

Get to Know RingCentral AVA - An AI Assistant That Lives Where You Work

Instead of being a separate chatbot, AVA lives inside the tools employees already use. It can:

• Capture real-time notes and summaries from calls, chats, and meetings, so no one has to be the “designated note-taker”.

• Pull out key decisions, follow-ups, and action items, making it easier for teams to know what needs to happen next.

• Draft quick responses, messages, and updates, helping staff communicate clearly without starting from a blank page.

• Guide users through tasks like call forwarding, out-of-office setup, and other repetitive admin steps. 

For CTS customers, AVA is a practical AI add on when:

• Staff wear multiple hats and don’t have dedicated admin support.

• Leaders want better visibility into what’s happening across calls and meetings.

• Teams need help staying organized and following through – without adding headcount.

Get Started Today!

We see RingCentral AVA as a great fit for organizations that want AI to reduce busywork and keep everyone focused on higher value tasks, by turning everyday conversations into organized, actionable work. Ready to add this innovative tool?

Call 800.787.4848 or jnolte@ctsmd.us.

Save the Date! Thursday Night Football Tailgate at CTS 

We're looking forward to hosting you at our next exclusive Business/Tech Networking Event! You’re invited to join us at the Maryland Tech Council's next Chesapeake Regional Chapter Roadshow hosted by Chesapeake Telephone Systems and sponsored by Zoom.

• Free Food (BBQ & Ice Cream Trucks) 

• Free Drinks (Beer Truck and sodas/water)

• Door Prizes

Thursday, September 10, 4-7 PM

8225A Cloverleaf Drive, Millersville, MD 21108

Register Here

Skip the RFP Headache - Use CTS and Sourcewell for Faster, Compliant Procurement

Government, education, and nonprofit teams are busy enough already. When it’s time to buy a new communications system, the traditional RFP process can slow everything down and still not guarantee the best fit.

Two ways to buy - Publicly funded agencies usually have two compliant options:

• Run a full Request for Proposal (RFP).

• Use an approved cooperative purchasing vehicle, like a Sourcewell contract.

Both meet bid requirements, but they do it very differently.

Why RFPs feel so painful - RFPs were designed for fairness and transparency, but they often:

• Take months from specs to installation.

• Discourage strong providers because of time and effort.

• Reward lowest price over best long-term value.

Agencies must identify providers, draft specs, publish and manage the RFP, evaluate proposals, and oversee installation - all while hoping the winning solution truly fits their needs.

The Sourcewell shortcut

Sourcewell is a government agency that has already run a rigorous, national-level RFP and awarded pre-approved communications solutions contracts. That means CTS can help you:

• Skip the lengthy RFP process.

• Purchase UC solutions directly under a compliant Sourcewell contract.

• Cut risk, paperwork, and time-to-installation.

If you’re in the public sector and want to modernize phones and UC without getting buried in RFPs, reach out to CTS and ask about using a Sourcewell contract. 

Call 800.787.4848 or jnolte@ctsmd.us.

CTS and AudioCodes partner to help Businesses connect Microsoft Teams with AI-enabled Calling

• Replace or upgrade outdated phone systems and contact centers with AI-enabled, Teams-based calling.

• Support hybrid employees on desk phones, mobile devices, and PCs.

• Simplify IT management with self-service tools, analytics, and policy controls.

• Improve customer response with auto attendants, routing, and contact center capabilities.

• Scale more easily with cloud-based services built for faster deployment and smoother migrations.

This matters because companies need communications systems that are easier to manage, more flexible for today’s workforce, and better able to meet customers’ expectations. 

Let’s take your Teams to the next level! 

Whether the goal is better Teams calling, stronger support for remote staff, or a better customer experience, CTS and AudioCodes can put the right solution in place. 

Call 800.787.4848 or jnolte@ctsmd.us. 

We Appreciate Your Referrals - Send us yours and receive $250!

Know someone who is looking for a new AI-enabled phone system? Grappling with a Hybrid workforce? Is moving their office and needs to upgrade their IT infrastructure? A friend who needs faster broadband or Wi-Fi? A business partner who wants to add Sound Masking to their space?

Tell us about it... Just mention the "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: Call 800.787.4848 or jnolte@ctsmd.us.

CTS Highlights

40+ Years

24 x 7 x 365 Service

One Stop Shop

Rapid Response

5,000+ Customers

Need Support

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Contact us today!

800.787.4848

410.850.4848

301.621.1213

CTSmd.us