itSMF Singapore Newsletter - August 2015

Greetings from itSMF Singapore Chapter!

In this Newsletter:
  • Upcoming Event : "Zero Incidents Framework" Monday, 28 September 
  • Wrap of July Event : Data Analytics and ITIL
  • Special Offer Event: Data Centre Summit, 3 September
  • itSMF Bookstore

Upcoming Event "Zero Incidents Framework" ~ 28 Sept 2015 (Mon)


Monday 28 Sept, 2015
7.00 PM to 9:00 PM 
* Registrations & Refreshments start from 6.30 PM
Capital Tower
168 Robinson Road, 
Singapore 068912
FTSE Room, Level 9

itSMF Members: Free

Non-Members: SGD 60.00
* Early Bird fee at 50% off! 
(Valid until 11 Sept 2015)
itSMF Singapore Chapter
+65 63275688

The framework strives towards achieving a sustained '0' incidents IT environment. This ambitious value proposition is achieved via a combination of our 3 unique approaches:
  1. Root Cause Analysis approach
  2. Specific and relevant integration of architecture, service management and knowledge management
  3. Practical enforcement of critical success factors
Speaker Profile

Navneet Jain
Harvard Business School Alumni & Former Global Wintel Tower Head of Tesco 
Currently serving as Founding Director at Skillmine Technology Consulting (Australia, Singapore, UAE, India) 

Navneet Jain is one of the best IT service management experts in the world. During his career with Tesco, he has managed one of the very large and complex IT implementations of the world. 

He has pushed all the limits of IT service management in his 'Zero Incidents Framework'. He believes and  demonstrates  that with the implementation of unique guidelines of the framework, IT leaders could create an IT that works every day and all the time. 

He has trained many IT executives and speaks about his experiences of implementing the 'Zero Incidents Framework'.  Current clients include Ganellen, Kaspi Bank, Good beginnings Australia, Smart Property Advisor, and Collabera.    

Event Link:

 We Sincerely thank our Sponsor 

Wrap of July Event: "Data Analytics for ITIL"

A strong crowd of members and non-Members gathered at the SMU venue to hear Mr Alvin Goh deliver his presentation of "Data Analytics for ITIL", showcasing the emergence of Data Analytics application into the ITIL field.

Following the presentation was a robust discussion on what was being experienced among attendees at their workplace when engaging with their Data Analytics teams and how to overcome some of the obstacles. 

There was some good Networking both before the presentation (and enjoyment of a buffet dinner) and also after the presentation when the overcoming of obstacles was further progressed!

A good night was had by all as evidenced by the Event photos which can be accessed at the following url:

11th Annual Data Centre Summit, 3 Sept 2015 (Thurs)

The IT Serv ice Management Forum (itSMF)   is proud to be the Supporting Organization at the  11th Data Center Summit   on 3 September 2015 in Singapore. 

Today's data centers have evolved. They are integrated, cloud-enabled, always connected and scalable.
   All data centers, regardless of their size, possess distinct operational and business objectives. Up till now, balancing data center best practices for capacity, space utilization, availability and efficiency has been challenging and costly. Fortunately, new developments in the data center monitoring and asset tracking, now enable for real-time assessments of assets and metrics through a single and unified system. Thus addressing data center management needs with rapidly deployable solutions to cost-effectively add data center capacity, improve IT control and increase efficiency.   

Sign up for this event to get updates on emerging trends on data center technologies and learn more about how intelligent, automated and self-managed data centers can allow you to create and deliver IT services with great speed, reliability and efficiency.

Who should attend
Technology and business leaders with a need to use Data Centers or Cloud-based Data Center services in their management of business operations, process, people and customers. CXOs, technology and business leaders, Head of Data Center IT Operations and Facility managers.

VIP passes are made available thanks to our sponsors, and are strictly reserved for qualified IT end-user executives. The Organizer reserves the final right to accept or reject any registrations.

For registration queries, please contact:
Wati at   / +65 6297 6935. 
We hope to see you at the  11th Data Center Summit   in Singapore    

itSMF BookStore

Pragmatic Application of Service Management

Written by service management gurus Suzanne D. Van Hove and Mark Thomas,
Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated IT service management (ITSM) system based on the three leading service management approaches: COBIT ® 5, ISO/IEC 20000 and ITIL ® .
Ideal for service managers, consultants, auditors and anyone who is considering adopting, adapting or merging COBIT 5, ISO20000 and ITIL, it applies a unique Five Anchor Approach to demonstrate how the improvement aspects of the three ITSM approaches can help identify and deal with common problems faced by today's organisations.
Available in:
Softcover - Adobe eBook - ePub - Kindle       BUY NOW >>>

itSMF Singapore customers get 10% off when shopping at the IT Governance bookstore.

Great reasons to shop at the itSMF Singapore Bookstore:

  1. 10% member discount
  2. ITIL & ITSM resources in all formats
  3. Prices cheaper than Amazon
  4. Shipping from a Hong Kong warehouse
  5. Denominated in Singapore Dollars
Get connected ....    
The itSMF Singapore website was enabled for social media in 2011 in an attempt to more speedily linkup and engage with members.  Our initial analysis of the statistics indicate some 200+ members have "made connections".  Be part of the action-get connected by just clicking on the icons created on the top right corner of the itSMF Singapore website main page ( ).