itSMF Singapore Newsletter - Feb 2015

Greetings & Happy New Year from itSMF Singapore Chapter!


In this Newsletter:

  • Wrap of itSMF UK Annual Seminar
  • ITSM Leadership Congress 2015
  • itSMF Bookstore 


itSMF United Kingdom Annual Seminar 
Held on 10 - 11th Nov 2014

One of the world's biggest annual itSMF conferences was held in London 10-11th of November. The birth country of ITIL (and many other useful methodologies) gathers traditionally hundreds of ITSM practioners around Europe to share ideas together with like-minded people. Again, there was something for everyone offered in five presentation tracks. And consultants, tool vendors and trainers presenting their offerings at expo area. New connections were made, and new ideas and interest groups gathered. The biggest value of the conferences come from sharing the knowledge and building the network!

Interestingly leadership, communication and right attitude have increasingly been topics of many ITSM conferences for past few years. It seems that ITSM industry is maturing and shifting the focus little bit from processes and metrics into co-operation, leadership and user experience - which all are valuable parts of well working enterprise! In UK, the ITSM Big 4 topics for 2014 were: Back to Basics, Skills, Managing Complexity, and ITSM & Agile. During the conference, new hot topics for year 2015 were decided: Collaboration, Service management of the future (SMOF), Capability framework and Customer experience. Read more about the topics and debate around them. During the year, you can follow up the news in Twitter with hashtag #itSMBig4.

The writer Elina Pirjanti is the member of itSMF Singapore council. Previous year council member Suresh GP from Indian chapter was a conference speaker with topic "
Find the conference program and presentations from itSMF UK page


ITSM Leadership Congress 2015

Every year itSMF Singapore hosts an annual event to share innovative approaches to implementing and adopting IT Service Management. Every year additional knowledge is added to the field. This is because industry leaders like YOU come and participate at this annual event.  


At this event, you will have the unique opportunity to learn, network, and interact with experienced I.T. professionals. You will also have the opportunity to see some of the industry leading I.T. technology. These solutions will help you navigate through your IT Service Management journey.  Come and Join Us Today.



The event is happening on 13th March 2015

Save the date in your calendar! 


1-day event 
8.00 AM - 6.00 PM
 Venue:Marina Bay Sands

Sign up now!


itSMF BookStore

As an itSMF Singapore member, you can take advantage of all the great benefits of being part of a leading network for IT service management professionals, including:

  • attending exclusive events

  • networking with like-minded professionals

  • accessing best practice tools

  • enjoying 10% off all books and resources from the itSMF Hong Kong bookstore.

Run by IT Governance, the itSMF Singapore Bookstore offers a mix of official and complementary resources to help you implement effective IT service management that drives results.

ITIL� (2011) Lifecycle Publication Suite

This suite includes the five new updated core ITIL� 2011 manuals: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

10% off for itSMF Singapore members

New! Pragmatic Application of Service Management

Written by service management gurus Suzanne D. Van Hove and Mark Thomas,Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated IT service management (ITSM) system based on the three leading service management approaches: COBIT� 5, ISO/IEC 20000 and ITIL�.

10% off for itSMF Singapore members 


New! Practical IT Service Management - A Concise Guide for Busy Executives, Second Edition

Written in a friendly question-and-answer format, Practical ITSM explains how to set up a technical service management structure using the best-practice framework.

10% off for itSMF Singapore members



ITIL� Lite: A Road Map to Full or Partial ITIL� Implementation - ITIL� 2011 Edition

ITIL� Lite is a step-by-step guide to implementing full or partial ITIL� 2011 within an organization. This publication is based around a project template to help you prepare for your own ITIL� implementation project, giving you essential tidbits of advice that will allow you to succeed in a cost-effective implementation of ITIL�.

10% off for itSMF Singapore members



ITIL� Foundation Handbook (Little ITIL�) - 2011 Edition

Written in partnership with itSMF International, the ITIL� Foundation Handbook - 2011 Edition is the official pocket guide designed to help you in prepare for the ITIL� 2011 Foundation exam.

10% off for itSMF Singapore members


itSMF Singapore members receive a 10% discount when signed in to the itSMF Singapore Bookstore. Shop now >>

Great reasons to shop at the itSMF Singapore Bookstore:

  1. 10% member discount
  2. ITIL & ITSM resources in all formats
  3. Prices cheaper than Amazon
  4. Shipping from a Hong Kong warehouse
  5. Denominated in Singapore Dollars

Get connected ....    

The itSMF Singapore website was enabled for social media in 2011 in an attempt to more speedily linkup and engage with members.  Our initial analysis of the statistics indicate some 200+ members have "made connections".  Be part of the action-get connected by just clicking on the icons created on the top right corner of the itSMF Singapore website main page (