21 July 2017  | Professional Development Event 
By invitation and exclusive for itSMF, NTUC and U Associate members

"Understanding DevOps and Service Transition


By invitation and exclusive for 
itSMF, NTUC and U Associate members

Friday 21 July 2017

7.00 pm to 9:00 pm 
* Registrations & Refreshments start 
from 6.30 pm
NTUC Centre | Room 903
1 Marina Boulevard |
One Marina Boulevard | 
Singapore 018989


With the growing need of Agility, DevOps is becoming more and more relevant for IT Service Management (ITSM), this event helps you to understand What is DevOps and how does it help ITSM. 

Participants will get to learn a new way of managing projects, changing culture that removes silos from an organisation and therefore removes the reliance on the availability of an individual person or team in order for software delivery to progress 

The Panel will discuss on the new approach to the software delivery process that results in ease, increased reliability that inspires confidence to release frequently. And that allow continuous feedback to be rapidly incorporated into future releases for software delivery to be truly Agile.

Which not only promotes high Customer Satisfaction but also high Employee satisfaction.

We have the Industry experts and practitioners to answer all your queries during the panel discussion.

Presentations' Topic & Speakers' Profile

"Creating Business Value - a shift in traditional project delivery"

R am a Prasad Mamidi | PMP, ITIL Expert |    
Program Director |  Gemalto

Rama has 24 years of experience covering Service Management, Transition & Transformation Management, Delivery Assurance, Business Analysis, Training, Technical Support, and Software Development. He is now working with Gemalto, taking care of Program delivery and Operational efficiency and managing Service Improvement Programs etc. Earlier to this role, Rama also successfully implemented Incident, Problem and Change management process for Gemalto. He also worked with bluechip companies like IBM, CSC M1 Ltd. 

Rama is currently Vice President for PMI Singapore Chapter, and was the Past President of itSMF Singapore Chapter. 

"Introduction to Dev OPS and its integration with ITSM"

nod Sankarananarayana | ITIL Expert | 
Senior Operations Change/Release Manager |
Wipro Technologies

technology driven professional with over 13 years of IT expe r ience. Majorly worked on Infrastructure Project Management, Release Management, Change Management & Mainframe Infrastructure consulting. Presently working as Senior Operations Release Manager  Dev OPS, managing Deployment Process strategy, for Multiple programs for CITI Bank.   

Panelist's Profile

Marc Gong | PMP, CSM, Kanban | 
IT Senior Manager | SAP
Marc Gong has nearly 20-years professional experiences with project and operations engagements, working with business and IT executive teams. He has been taking leadership position in defining priorities, drive continuous improvements, adopting Agile / Lean and IT operations service Management (ITSM). His work has a strong focus in user empathy, innovation, simplification with all stakeholders and across different line of businesses. 

Facilitator's Profile

Bomirasipeta Nithin Kumar, PMP |
Project Manager | Panasonic Singapore

Nithin is a certified Project Manager working with Panasonic in Singapore. He has been working for last 17 years in various industries namely Mechanical Engineering, Chemical, Manufacturing, Semiconductors. His area of IT expertise is SAP, Lotus Notes and Dot Net applications. His core strengths range from Business Processes mapping to IT change Management. 

He is a SAP certified SCM consultant. He is a successful SAP trainer and an associate lecturer at UniSIM. He is also a board member in Singapore PMI chapter. 



Event Partner: 


itSMF Singapore Chapter
+65 63275688


PDPA Consent 
By choosing to register for this event, you agree to the processing of your personal data as set out in itSMF-Singapore Chapter's Data Protection Policy ( http://www.itsmf.org.sg/itSMF-SG_Data_Protection_Policy_online_v1_0.pdf).  Please contact us at customercare@itsmf.org.sg for any queries or requests related to your personal data processing.

All programs and events are subject to change and/or cancellaton due to scheduling conflicts, availability of the speaker, low registration and/or circumstances beyond the control of the itSMF Singapore Chapter.

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Do you have a topic, case study or best practice to share?

Come and join us as a speaker at our events. Share your story, innovations in ITSM, case studies, challenges and successes or best practices with the annual gathering of ITSM leaders and professionals.

Talk to us to find out more about speaking opportunities as a keynote speaker at the conference or our monthly seminars and how we can work together to promote IT service management to the local ITSM community.   

Come Join Us ...

In a strategic and targeted effort to grow the awareness and membership base of the chapter, the chapter will be forming a Membership Working Group comprising of member volunteers and chaired by one of the chapter council members. This working group will focused on growing the awareness of the chapter and membership outreach activities.

With this in mind, the chapter is currently inviting volunteers to join the working group to help out in the chapter's membership outreach activities. All interested members are encouraged to send an email to the chapter Secretariat to find out more details.