itSMF Singapore Newsletter - June 2015

Greetings from itSMF Singapore Chapter!


In this Newsletter:

  • Wrap of the May Event : "Expect the Unexpected" 
  • Upcoming Event: "Data Analytics for ITIL" on 29 July
  • New Look Coming Up for itSMF Singapore Website
  • itSMF Bookstore


Wrap of May Event "Expect the Unexpected - Managing Complex Changes" Registration details


A good attendance was had at the May Event to watch Rama Praad deliver his presentation on Comple Xhange and how best to avoid the pitfalls that befall so many Organisations. 

A telling point was when the attendees broke out into smaller groupsto  discuss they had witnessed and then related the scariest back to the whole meeting. Yes, f ailures are still happening at an alarming rate. 

More than a couple of attendees  will be taking Rama's  lessons back to their workplace.


Upcoming Event "Data Analytics for ITIL" ~ 29 July 2015



Wednesday 29 July, 2015
7.00 PM to 9:00 PM 
* Registrations & Refreshments start from 6.30 PM




Singapore Management University (SMU)

School of Accountancy/ School of Law
Seminar Room 1.2

60 Stamford Road, Level 1
Singapore 178900


itSMF Members: Free

*For itSMF members who registered for this event but fail to attend without prior notice or a valid reason, a no-show fee of SGD 60.00 will be charged. 


Non-Members: SGD 60.00

* Early Bird fee at 50% off! 

(Valid until 10 July 2015)




itSMF Singapore Chapter

+65 63275688



Data Analytics (also known as Data Science) is a new emerging field that is generating a lot of interest and excitement in the marketplace about how it helps businesses make better, more informed decisions.

However, it doesn't seem to be anything new to IT at all; we have been doing analytics since forever. Is it really different? Since businesses benefit from using it, can IT benefit too? How? 

Let's have a discussion on what Data Analytics and what it's related terms mean, how it can help us to better manage IT and some considerations about what the hype doesn't tell you.

See you there! 

Speaker Profile

Alvin has spent over 15 years working/consulting for companies in FMCG, Government, Banking, Engineering, Real Estate industries, IT Service Providers & Telcos.  His experience spans from local, regional and global roles in ITSM, Project, Programme, Portfolio Management & IT Governance, from both service provider and customer perspectives, that h e uses to balance theory with practicality to help businesses maximise their IT efficiency, increase operational stability and increase user satisfaction.  He recently attended a year long MOOC (Massive Open Online Course)  on Data Science Specialization  sponsored by IDA that gave him some insights and sated some of his curiosity.  
Event Link:

SPECIAL RATE for itSMF Singapore members to attend itSMF Australia's 18th Annual National Conference: Service Management 2015

Service Management 2015

itSMF Australia's 18th Annual National Conference

Bringing together today's and tomorrow's IT enterprise leaders. 
   Program session times are live

Sofitel Sydney Wentworth, Australia
20 - 21 August 2015 (Thur & Fri)

19 August 2015 (Wed)

itSMF Singapore Chapter special discounted rate of $500 pp for this multi-day event.
This is a considerable discount off on the normal price of $1250. If you're keen to attend, please reach out to and we shall help you register. 

Service Management 2015 will help you harness the frameworks, methodologies, 
standards and processes right for you and your organisation.

      Attend Service Management 2015 to:
  • Discover how to build value for your customers
  • Help your organisation improve delivery of business outcomes
  • Understand how to get the absolute best out of your team
  • Explore new approaches and tried and true frameworks
  • Learn more about the opportunities and challenges of a rapidly changing environment
  • Come away energised, motivated and re-focussed
Service Management 2015 is YOUR   opportunity to  network with your peers; meet influential keynote speakers, attend invaluable  educational sessions 
and gain useful industry knowledge.


New Look Coming Up for itSMF Singapore Website


Keeping up with the times, the itSMF Singapore  (itSMFsg) website is going to get a fresh new modern look before the turn of the year.


In collaboration with itSMF International (itSMFi), the local chapter has volunteered our involvement with itSMFi's initiative to revamp the International chapter website. At the same time, we are giving the itSMFsg website a brand new look, going back to basics and refocusing on our core business of providing an independent discussion forum for the local IT Service Management (ITSM)  industry. 


We are very excited to be involved and are looking forward to a brand new web presence at the International and local levels. With the new website update, our members can expect to see better and more relevant news and events on ITSM at the local and global context while retaining access to the intellectual capital resources as part of the  whole membership package.


In the interim, suggestions are most welcome from our members on what they would like to see or what matters most to them on the new itSMFsg website. Suggestions and enquiries can be sent to the email address






itSMF BookStore

RESILIA™ Cyber Resilience Best Practices 

available to order through the  itSMF Singapore bookstore now


Released on 1st June,  Cyber is the main publication available as part of the new AXELOS RESILIA™ portfolio. The AXELOS RESILIA™ methodology is based on a  practical approach to cyber resilience based on the ITIL ®  framework

Cyber Resilience Best Practices  will help you implement procedures for your organisation that can prevent, detect and reduce the impact of cyber-attacks.
The manual is relevant for any organisation using technology to manage information. It is aimed at managers who are responsible for staff and processes that contribute to the cyber resilience of the organisation, whether designing, operating, supporting or acting as the end users of those information systems.

Buy this guide today  and gain practical guidance on assessing, deploying and managing cyber resilience within business operations. 

ItSMF Singapore members receive 10% off purchases from the itSMF Bookstore.   

Shop now >>

Related products:

Great reasons to shop at the itSMF Singapore Bookstore:

  1. 10% member discount
  2. ITIL & ITSM resources in all formats
  3. Prices cheaper than Amazon
  4. Shipping from a Hong Kong warehouse
  5. Denominated in Singapore Dollars

Get connected ....    

The itSMF Singapore website was enabled for social media in 2011 in an attempt to more speedily linkup and engage with members.  Our initial analysis of the statistics indicate some 200+ members have "made connections".  Be part of the action-get connected by just clicking on the icons created on the top right corner of the itSMF Singapore website main page ( ).