itSMF Singapore Newsletter - Nov 2014

Greetings from itSMF Singapore Chapter!


In this Newsletter:

  • Wrap of 30 October Event: Changing Trends in the IT Industry Event
  • ITSM Leadership Congress 2015
  • Membership Drive
  • itSMF Bookstore


Professional Development Event held on October 30th


CHANGING TRENDS IN THE IT INDUSTRY: What is my next job going to look like & how do I prepare for it? 




itSMF Singapore Chapter held its professional event on 30th Oct, 2014 on the topic of "CHANGING TRENDS IN THE IT INDUSTRY - What is my next job going to look like & how do I prepare for it?". The event was well attended by the itSMF Singapore Chapter members and guests. 

The highlight of the evening was the initial segment of the event where 3 well-known industry experts, 
Mr. Jamie Donoghue (Director and Principal Consultant at UXC Consulting), Mr. Nikhil Datt (Senior Vice President Professional Services at Emerio), and Mr. Ganesh Natarajan (Director at Optimum Solutions)
shared their experiences and views with the audience. Their talks covered the key topics related to the industry and local job market, such as, IT industry trends, the expectations from the senior IT executives, and the new skills and knowledge required by IT professionals to sustain and grow in the face of fast changing environment.

The speakers' talks were followed by an interactive Q&A session, where the participants pitched numerous questions at the speakers' panel asking how to become more valuable in their present jobs and how to position themselves for career progression. The speakers gave their views on those questions and other participants also shared their thoughts during a lively and interactive session. At the end of Q&A, speakers gave their final closing thoughts on the topic. A few of the key ideas are: IT professionals must learn how to sell themselves; they have to think out of the box; and they need to be flexible in adopting hybrid business-technology roles.

The event ended with the presentation of tokens of appreciation to the speakers by itSMF council members. It was a memorable event marked by knowledge sharing from industry experts and strong participation from audience.

Event link:


ITSM Leadership Congress 2015

Every year itSMF Singapore hosts an annual event to share innovative approaches to implementing and adopting IT Service Management.  Every year additional knowledge is added to the field.  This is because YOU made the decision to make a difference by participating in this annual event.  If you have new ideas or technologies you want to share with the field, you have this unique opportunity to get involved in the chapter's biggest event of the year. The event is happening on 
13th March 2015

To be a Speaker at this year's eventsend itSMF Singapore your synopsis and speaker profile.


To be a Sponsor at this year's eventcontact itSMF Singapore.


IT Service Management Forum (Singapore)
c/o ie IDEAS Pte Ltd
11 Woodlands Close
#10-02 Woodlands 11
Singapore 737853

Tel: +65 6327 5688
Fax: +65 6336 2105



Membership Drive - 50% SAVING

Now is definitely the time to renew your Membership, revive your expired Membership or finally become a member of the itSMF Singapore Chapter.



As announced at the recent event held on 30th of October, we are having a 50% discount for new and renewed memberships taken out between now and the end of 2014.


For existing members that paid their 2014 subscription fees in full prior to 30th of October, you will be granted an additional year membership, equating to the 50% membership discount.


Great news, so go to the itSMF website and check out your benefit entitlements and make the most of being a member.



itSMF BookStore

ISO20000 Documentation Toolkit

This ISO/IEC 20000 Documentation Toolkit, developed by ITSM consultant and ISO 20000 lead auditor Michael Kunas, provides you with all the templates required in order to achieve ISO/IEC 20000 certification, significantly reducing the time and budget investment necessary to make your project a success. These fit-for-purpose templates can save you up to 100 working days over the course of an implementation project.


This November, itSMF Singapore members will receive a free copy of the eBook Implementing Service Quality based on ISO/IEC 20000 with their purchase of the ISO20000 Documentation Toolkit.


Implementing Service Quality based on ISO/IEC 20000 (RRP $29.95) contains step-by-step advice for achieving successful certification, covering the whole implementation process. Both the book and toolkit are up to date with the 2011 version of the ISO 20000 standard.

Don't miss out on this great offer: buy the ISO/IEC 20000 Documentation Toolkit before the end of November and receive a free copy of Implementing Service Quality based on ISO/IEC 20000.


itSMF Singapore members enjoy a 10% discount through the itSMF Bookstore  


                                                        SHOP NOW


ITIL and IT service management bestsellers:

ITIL Lifecycle Publication Suite 


ITIL Foundation Handbook - 2011 Edition


ITSM, ITIL & ISO/IEC 20000 Implementation Toolkit

itSMF Singapore members receive a 10% discount when signed in to the itSMF Singapore Bookstore. Shop now >>

Great reasons to shop at the itSMF Singapore Bookstore:

  1. 10% member discount
  2. ITIL & ITSM resources in all formats
  3. Prices cheaper than Amazon
  4. Shipping from a Hong Kong warehouse
  5. Denominated in Singapore Dollars

Get connected ....    

The itSMF Singapore website was enabled for social media in 2011 in an attempt to more speedily linkup and engage with members.  Our initial analysis of the statistics indicate some 200+ members have "made connections".  Be part of the action-get connected by just clicking on the icons created on the top right corner of the itSMF Singapore website main page (


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