itSMF Singapore Newsletter

October 2015

Greetings from itSMF Singapore Chapter!

In this Newsletter:
  • Urgent Press Release : itSMF and AXELOS
  • Event Wrap : "Zero Incident Framework"
  • Upcoming Event : " Finding Out What's Wrong By Looking At What's Not " 16 November 2015
  • How does ITIL make your life better? itSMF Bookstore

Urgent Press Release: itSMF and AXELOS


100,000 IT service management professionals globally to benefit from new partnership between itSMF and AXELOS

itSMF, the IT Service Management forum has agreed a new global partnership with AXELOS, owners of ITIL®, the worlds most used IT service management best practice framework, and PRINCE2®, the de facto standard for project management. 

ITSMF is a leading, global association for those involved in IT service management, with over 6,000 member organizations, ranging from large multinational suppliers to independent firms, and over 100,000 service management professionals around the world. 

As part of the new partnership with AXELOS, all of these members will be eligible to take advantage of a lifetime discounted membership of AXELOS' new Professional Development Programme which launched in September 2015.

The AXELOS Professional Development Programme is an online membership programme, aligned to the best practice frameworks of ITIL and PRINCE2, and is designed to support 
professional development. Members of the programme will be able to complete continuing professional development (CPD) activities to enable them to earn a digital badge linked to their ITIL and PRINCE2 qualification.

Other key benefits of the new collaborative global agreement between itSMF and AXELOS include: 

* The development of emerging practices, existing best practices and innovations amongst subject matter experts and IT Managers to enable business value through the power of IT Services, capabilities and resources
* Co-hosting corporate forums for senior leaders to exchange views and ideas on industry direction, AXELOS strategy, product roadmaps and case studies
* Helping to embed a culture of professionalism across the global community through awareness of the AXELOS Professional Development Programme
* Conducting a joint annual global ITSM survey to identify industry trends
* Co-develop and share white papers and other IP creation around the world

Shari Brunette, President of itSMF International, said: "We are excited to work with AXELOS and provide our individual and corporate members greater visibility and value. Immediate benefits are available through participation in the Professional Development Program, a Program for which we have negotiated a great discount for our members! 

"In addition, there is the opportunity to participate in collaborative research with AXELOS who will provide a great partnership benefit by co-publishing these White Papers and Case Studies. This is a fantastic way for itSMF members to share their practical experiences."

Peter Hepworth, Chief Executive of AXELOS, said: "This partnership between AXELOS and itSMF is an important development in shaping the future of IT service management. We are delighted to offer the AXELOS Professional Development Program to itSMF members, the first of a range of initiatives that will help support individuals and demonstrate the value that IT Services brings to an organization. 

The program will enable the millions of ITIL and PRINCE2 practitioners across the globe to 
achieve industry recognition and enhance their personal brand. In addition, employers who invest time and money in CPD can develop their teams and drive up standards while improving staff loyalty and morale."

Those wishing to join the program must hold an ITIL or PRINCE2 qualification. Anyone joining in 2015 can save £100 on annual membership costs, and just pay the £25 membership fee. Members of itSMF will also benefit from a lifetime discount of 25% to join the program if they register by March 2016. 

ITSMF members interested in finding our more about this initiative and joining the AXELOS Professional Development Program should contact their local ITSMF chapter or visit and register their details with the service desk. 


Media Contact:

itSMF International
Bruce Harvey
Phone +61418536376

About itSMF
The itSMF is the only truly independent and internationally recognized forum for IT Service Management professionals worldwide.

This not-for-profit organization is a prominent player in the on-going development and promotion of IT Service Management 'best practice' standards and qualifications and has done since 1991.
itSMF now comprises over 50 chapters around the globe and more than 100,000 members - both corporate and individuals. itSMF chapters around the globe provide premium platforms that bring together Subject Matter Experts, IT Manager and Executives, Professional Service experts, Hardware and Software providers and Educators. These platforms allow the sharing of experiences and best practices that form the broad framework under which organizations manage the professionalism and quality of their IT services enabling their business to be highly successful.
For more information go to our website at

AXELOS is a joint venture company co-owned by the UK Government's Cabinet Office and Capita plc.
It is responsible for developing, enhancing and promoting a number of best practice methodologies used globally by professionals working primarily in project, programme and portfolio management, IT service management and cyber resilience. The methodologies, including ITIL®, PRINCE2®, MSP® and the new collection of cyber resilience best practice products, RESILIA™, are adopted in more than 150 countries to improve employees' skills, knowledge and competence in order to make both individuals and organizations work more effectively.

Visit for the latest news about how AXELOS is 'Making organizations more effective' and registration details to join AXELOS' online community. If you have specific queries, requests or would like to be added to the AXELOS mailing list please contact

Event Wrap "Zero Incident Framework - Cost Saving & Productivity Improvement" ~  Monday 28 Sept 

Whilst the haze was bad and the weather even harsher, the opportunity to learn more about decreasing Incidents in the workplace was too inviting for our attendees to miss out.

As usual a sumptuous buffet dinner was enjoyed during the pre-speaker Network session. Mr. Navneet  ran a spirited workshop for attendees and then outlined the Zero Incident Framework, where it is in use, how it provides rapid and lasting results and left the audience thinking how to best apply the framework in their workplace.

Whilst some photos are included at left, the entire album can be seen at this link: 

Upcoming Event "Finding Out What's Wrong by Looking At What's Not"   ~  Monday Nov 16


Monday 16 Nov, 2015
7.00 PM to 9:00 PM 
* Registrations & Refreshments start from 6.30 PM
Singapore Management University
Seminar Room 2.1,
School of Economics & Social Sciences
90 Stamford Road, 
Singapore 178903
itSMF Members: Free
Non-Members: SGD 60.00
* Early Bird fee at 50% off 
  (Valid until 31 Oct 2015)

itSMF Singapore Chapter
+65 6327 5688

T his seminar exposes you to the Kepner-Tregoe (KT) root-cause analysis method,  which has been dubbed by many organizations as the best practice for problem management and root cause analysis. The KT method is a highly structured process for gathering and analysing the data needed to find the correct root cause of the problem.

The KT method focuses on how to: 
  • Gather information critical to solving the problem while avoiding irrelevant data
  • Evaluate possible causes systematically to determine the most likely cause
  • Prove conclusively that the true cause has been found 
  Speaker Profile

Alaric is a consultant with Kepner-Tregoe (KT) 
and has been helping many companies and MNCs improve since he joined KT back in 2008. His main job scope has been to analyse and improve organizational processes as well as to develop and enhance the capability of his clients. 
With Alaric's help and coaching, one of his clients managed to reduce a project delay by up to 56 days. This project even managed to garner some accolades at KT's Annual Process Achievement Awards.  
Here are some of the companies in the IT industry that Alaric has worked with; Cisco, Singtel, SoftwareAG, Qualcomm and many more.
Company History 
Problem solving solutions have been offered by Kepner-Tregoe, a world renowned multinational management consulting and training services company,  for the last 50 years. Business training, leadership development as well as consulting services offered by Kepner-Tregoe have helped turn around thousands of businesses.

itSMF Bookstore

How Does ITIL Make Your Life Better?

Win the trip of a lifetime valued at £4,000 (USD$6000) in the first global ITIL® video contest, launched by AXELOS, Omnikron, itSMF USA, ServiceNow and IT Governance. 
Other prizes include copies of the ITIL Lifecycle Publication Suite, a choice of up to three Omnikron ITIL Certification Courses, lifetime membership of itSMF, and a range of gadgets.
     To enter, simply submit a short video that illustrates how ITIL has improved your life. Whether you tell your story through poetry, acting or singing, the more creative the better!

Great reasons to shop at the itSMF Singapore Bookstore:

  1. 10% member discount
  2. ITIL & ITSM resources in all formats
  3. Prices cheaper than Amazon
  4. Shipping form a Hong Kong warehouse
  5. Denominated in Singapore Dollars
Get connected!
The itSMF Singapore website was enabled for social media in 2011 in an attempt to more speedily linkup and engage with members.  Our initial analysis of the statistics indicate some 200+ members have "made connections".  Be part of the action-get connected by just clicking on the icons created on the top right corner of the itSMF Singapore website main page (