itSMF Singapore Newsletter

September 2015

Greetings from itSMF Singapore Chapter!

In this Newsletter:
  • Upcoming Event : "Zero Incidents Framework" Monday, 28 September 
  • Connect with us. Be engaged.
  • How does ITIL make your life better? itSMF Bookstore

Upcoming Event "Zero Incidents Framework" ~ 28 Sept 2015 (Mon)


Monday 28 Sept, 2015
7.00 PM to 9:00 PM 
* Registrations & Refreshments start from 6.30 PM
Capital Tower
168 Robinson Road, 
Singapore 068912
FTSE Room, Level 9

itSMF Members: Free

Non-Members: SGD 60.00
* Early Bird fee at 50% off! 
(Valid until 11 Sept 2015)
itSMF Singapore Chapter
+65 63275688

The framework strives towards achieving a sustained '0' incidents IT environment. This ambitious value proposition is achieved via a combination of our 3 unique approaches:
  1. Root Cause Analysis approach
  2. Specific and relevant integration of architecture, service management and knowledge management
  3. Practical enforcement of critical success factors
Speaker Profile

Navneet Jain
Harvard Business School Alumni & Former Global Wintel Tower Head of Tesco 
Currently serving as Founding Director at Skillmine Technology Consulting (Australia, Singapore, UAE, India) 

Navneet Jain is one of the best IT service management experts in the world. During his career with Tesco, he has managed one of the very large and complex IT implementations of the world. 

He has pushed all the limits of IT service management in his 'Zero Incidents Framework'. He believes and  demonstrates  that with the implementation of unique guidelines of the framework, IT leaders could create an IT that works every day and all the time. 

He has trained many IT executives and speaks about his experiences of implementing the 'Zero Incidents Framework'.  Current clients include Ganellen, Kaspi Bank, Good beginnings Australia, Smart Property Advisor, and Collabera.    

Event Link:

 We Sincerely thank our Sponsor 

Connect with us. Be engaged.

itSMF Singapore Website   
itSMF Singapore Secretariat

Stay Connected on Social Media

At itSMF Singapore, our goal is to be the independent forum for engaging the local ITSM community and provide a platform to develop and promote industry best practices. That aspiration has not changed; in fact we have expanded our presence to the social media platforms on Facebook, LinkedIn and Twitter to reach out to the social media savvy members and professionals.

As an itSMF member, you will be automatically subscribed (unless specified otherwise) to our monthly e-newsletter and be updated on the latest news, promotions and events happening locally. In addition to that, you may engage us through our website (which recently has been given a facelift), through our  Secretariat contact as well as the popular social media channels.

For non-members or professionals of the ITSM community, you are welcome to engage us through our website and social media channels. For other contact details, they are made available on our website.

We eagerly look forward to continue engaging our members and the ITSM community professionals on all our Internet and social platforms. So go ahead, talk to us. Send us a tweet today!

itSMF BookStore

How Does ITIL Make Your Life Better?

Win the trip of a lifetime valued at £4,000 (USD$6000) in the first global ITIL® video contest, launched by AXELOS, Omnikron, itSMF USA, ServiceNow and IT Governance. 
Other prizes include copies of the ITIL Lifecycle Publication Suite, a choice of up to three Omnikron ITIL Certification Courses, lifetime membership of itSMF, and a range of gadgets.
To enter, simply submit a short video that illustrates how ITIL has improved your life. Whether you tell your story through poetry, acting or singing, the more creative the better!


Great reasons to shop at the itSMF Singapore Bookstore:

  1. 10% member discount
  2. ITIL & ITSM resources in all formats
  3. Prices cheaper than Amazon
  4. Shipping from a Hong Kong warehouse
  5. Denominated in Singapore Dollars
Get connected!
The itSMF Singapore website was enabled for social media in 2011 in an attempt to more speedily linkup and engage with members.  Our initial analysis of the statistics indicate some 200+ members have "made connections".  Be part of the action-get connected by just clicking on the icons created on the top right corner of the itSMF Singapore website main page ( ).