itSMF Singapore Newsletter
April 2017

Greetings from  itSMF Singapore Chapter.

In this Newsletter:
  • New Executive Council & Committee 2017/2018
  • Upcoming Event: itSMF April Seminar - "ITSM and the Evolution of Gamifications"
  • Upcoming Partner Event - PIVOT Industry Talk & Networking Session
  • Upcoming Partner Event - GTACS 2017

Introducing the New Executive Council & Committee 2017/2018

You can read up their respective profile   here.

Upcoming Event - itSMF April Seminar:
"ITSM and the Evolution of Gamifications"


Monday, 17 April 2017
7.00pm to 9.00pm
* Registrations & Refreshments start from 6.30pm

National Volunteer & Philanthropy Centre |
6 Eu Tong Sen Street |
Clark Quay Central | #04-88 Singapore 059817


ITSM has been around since the 1980s and has evolved significantly since the first version of ITIL to the current 2011 edition. Paul Wilkinson is recognized as one of the leading influential figures in the ITSM industry. Come listen to one of the stalwarts of the industry and hear first hand how he sees this evolution and also how gamification and experiential learnings is fast becoming a preferred way to impacting real life practical knowledge to staffs within organizations these days. A founding member of Gamingworks, Paul has dedicated his life to the betterment of the ITSM industry and also the development of new and innovative gamification products.


itSMF Members:   
Each itSMF Member can
 bring A Guest for Free.

NTUC/ U Associate Members 
(Early Bird till 10Apr 17) 
Normal: S$60.00

Non-Members: S$30.00 
(Early Bird till 10 Apr 17)
Normal: S$60.00

S peaker Profile

Paul  Wilkinson  has been involv ed in the IT industry for more than 25 years and has a broad background in IT operations, IT management and product innovation and development. He was project team lead in the original BITE (Business & IT Excellence) process modeling of ITIL, an ITIL V2 author and member of the ITIL V3 advisory group.

About  Sapience Consulting Pte Ltd

Sapience Consulting is a privately owned independent Management Consultancy and Training organization headquartered in the Republic of Singapore but with office locations and partners throughout Asia. As one of the leading Service Management consultancy in the region, Sapience has been actively involved in the ITSM industry for the last decade and is also the only accredited Axelos Best Practice Consulting Partner within South East Asia.

Sapience Consulting is also a Gold Delivery Partner for Gamingworks and carries the full suite of business simulations offered by Gamingworks. 

Upcoming Partner Event: 7 April 2017
Industry Talks & Networking Session"

The PIVOT Programme was launched by NTUC to help professionals transition in their career and the PIVOT Industry Talks and Networking Sessions are organised to allow PMEs to gain insights into new industries, and to expand connections through networking with industry practitioners and *U Associate volunteers.

The U Associate volunteers are professionals who serves to provide peer-to-peer emotional support, career advice and knowledge with their years of experiences gained from the industry.

The next session is on 7 April 2017, from 6.00pm - 9.00pm, focusing on  IT and Engineering

IT Service Management Forum, Singapore Chapter (itSMF) is honoured to be part of this platform to help the PMETs and will be presenting   "ITSM and its Relevance for a Smart Nation".

Click here to read more and register.
Upcoming Partner Event | 24-26 April 2017
"GTACS 2017"

itSMF Singapore Chapter  supports GTACS 2017 organized by ISACA Singapore Chapter. The flagship annual conference, GTACS 2017, will be held on April 24-26 at Marina Bay Sands. 
GTACS, serves as the platform that enables exchange of ideas, sharing of industry best practices and knowledge source for trends for the cybersecurity community. Themed "Cyber Resilience for Tomorrow" will show ways organisations need to change their strategy in four tracks - Governance, Cyber security, Assurance, Risk, Control & Compliance.

Come join more than 200 professionals from the region at the event that brings the best and brightest minds to embrace challenges and forge solutions for a resilient enterprise of tomorrow. Earn up to 30 CPE Hours by participating in the conference and workshop. 

For more information visit