itSMF Singapore Newsletter - June 2014

Greetings from itSMF Singapore Chapter!


In this Newsletter:

  • Wrap of the Annual Conference
  • Wrap of the AGM
  • PDPA Talk 26 June 2014
  • Member and non-member surveys
  • itSMF Bookstore

itSMF Singapore Annual Conference 2014

The Annual Conference was held on March 21st 2014 and was loudly lauded as a resounding success. Presentations from 11 Speakers were witnessed by over 125 Delegates attending the Conference themed "ITSM Leadership Congress".


A Great Review from one of the council members can be viewed at: 


Start preparing to attend next year's Conference, details to be announced in due course.


Annual General Meeting

March 27
th 2014


The 9th itSMF Singapore Chapter Annual General Meeting (AGM) was held on the 27th of March 2014. The 2013 Committee was thanked for their commitment and efforts throughout the preceding year which culminated in the successful Annual Conference 2014. See below in the Newsletter for the Past President's wrap and highlights of the 2013 year. 


The following Office Bearers for 2014 were elected on the night and will be working hard throughout the year to provide value:


Vinay Jain


Rashid Mohiudin

Vice President

Ganesh Ramanathan

Honorary Treasurer

Anne-Lim Tan

Honorary Secretary

Badini Praveen Kumar

Council Member: Events Chair

Ric Browne

Council Member: Membership & Communication

Elina Pirjanti

Council Member: Publications & Intellectual Capital

Elina Pirjanti

Council Member: Web Services

Elbert Guintivano

Council Member: Marketing & Outreach

Internal Auditor

Suresh Y

Council Advisor

Peter Edwards



Further details about all office holders can be found at: 



26 June 2014 | Professional Development Event 

Singapore Personal Data Protection Act (PDPA): What you cannot miss in your IT systems and project?  



Thursday 26 June, 2014 from 7.00 PM to 9:00 PM SGT 

* Refreshments start from 6.30 PM



Function Room 4.1 - 4.2 @ Administration Building

Singapore Management University 

Administration Building

81 Victoria Street

Singapore 188065 


itSMF Member: Free 

For itSMF members who registered  for this event but fail to attend without  prior notice or a valid reason, a no-  show fee of SGD 50.00 will be  charged 


SPMI Member: SGD 25.00 

*2 PDUs will be given to SPMI  members


Non-Members: SGD 50.00

*EARLY BIRD SGD25.00 Discount!   Valid till 20 June, 2014




itSMF Singapore Chapter   65- 63275688 



Singapore's PDPA - Personal Data Protection Act 2012 - will move to be fully in-force on July 2, 2014 (6 days from this talk!). 


Hopefully you are well prepared for these changes, but if not, this talk will give: 


.   An overview of the PDPA and the requirements it          places on businesses 

.    Sample risk evaluation criteria 

.    Example compliance plans 

.    An opportunity for Q&A and knowledge sharing


About the Speaker, Paul Southern 



Professional experience, starting with most recent: 4 years in startups (cloud, digital experiences, CDN, consulting). 4 years at Microsoft (Singapore) Communications and Media sector for managed IP solutions. 20 years at Nortel (all 6 continents) is sales, professional services, procurement with lots of GRC (governance risk compliance), change management and business process (re)engineering.


Southern was a contributor to the PDPA during the public consultation stage and is now assisting several clients in reaching compliance. Singapore PR since 2000, married to Anggara, a lecturer at NTU and with two children. See for more info.


  All programs and events are subject to change and/or cancellation due to scheduling conflicts, availability of the speaker, low registration and/or circumstances beyond the control of the itSMFSingapore Chapter

Members and non-members Surveys


It's time to have your say. Tell us what you want from your itSMF. The committee want to know what you perceive as better value from membership, from Seminars, from Conferences, etc. Is it more door prizes, different topics, location of venue, timing, more white papers, whatever you want or need... NOW is the time to tell us.



Watch out for an email in June that will have the details of how to do take part in the survey and get more from itSMF Singapore. 


itSMF BookStore

Did you know that as an itSMF Singapore member, you can take advantage of enjoying 10% off all books and resources from the itSMF Singapore bookstore?


Run by IT Governance, the itSMF Singapore Bookstore offers a mix of official and complementary resources to help you implement effective IT service management that drives results.


New! Pragmatic Application of Service Management

Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated IT service management (ITSM) system based on the three leading service management approaches: COBIT� 5, ISO/IEC 20000 and ITIL�.

10% off for itSMF Singapore members


ITIL® Lite: A Road Map to Full or Partial ITIL® Implementation - ITIL® 2011 Edition 

ITIL� Lite is a step-by-step guide to implementing full or partial ITIL� 2011 within an organization. This publication is based around a project template to help you prepare for your own ITIL� implementation project, giving you essential tidbits of advice that will allow you to succeed in a cost-effective implementation of ITIL�.

10% off for itSMF Singapore members


New! Practical IT Service Management - A Concise Guide for Busy Executives, Second Edition

Written in a friendly question-and-answer format, Practical ITSM explains how to set up a technical service management structure using the best-practice framework

10% off for itSMF Singapore members


View more titles from the itSMF Singapore Bookstore >>



Great reasons to shop at the itSMF Singapore Bookstore:

1.     10% member discount

2.     ITIL & ITSM resources in all formats

3.     Prices cheaper than Amazon

4.     Shipping from a Hong Kong warehouse

        5.     Denominated in Singapore Dollars


Get connected ....    

The itSMF Singapore website was enabled for social media in 2011 in an attempt to more speedily linkup and engage with members.  Our initial analysis of the statistics indicate some 200+ members have "made connections".  Be part of the action-get connected by just clicking on the icons created on the top right corner of the itSMF Singapore website main page (