September 2020
Necessity is the mother of invention

The pandemic has necessitated that healthcare providers follow appropriate infection prevention and control (IPAC) measures in conjunction with sfCare approaches. The use of personal protective equipment (PPE) for in-person care, and phone or video for virtual care has created not only a barrier to the spread of COVID-19, but a potential barrier to human connection as well. Healthcare providers have had to invent new ways to emanate caring through these barriers. 
2 top tips to try:
  • A glimpse at who's behind the PPE - when wearing full PPE try placing a large photo of yourself on your gown, along with your name and role in large letters. This removes the "faceless / nameless" barrier of PPE and provides a visual cue that there's a caring healthcare provider on the other side.
  • A warm intro to virtual care - when providing virtual care to a new patient (especially if the first encounter is by phone), email or mail an introduction which includes your photo, a few professional highlights, and a few personal highlights. This gesture can help facilitate trust by replacing the visual cues in your office (certifications, family photos etc.).
Our QI coaches share bright ideas to support people who care for older adults living with frailty, and who want to learn from and inspire others. To share tools and experiences or ask for advice from others, including our QI coaches, join the sfCare Forum or email us.
Tools & tips for senior friendly virtual care
3-part series: Oct 2, Nov 6, Dec 4 

How do we tailor virtual care for seniors with frailty? This 3-part series will focus on practical tools and tips that you can implement in your virtual care practice. We will cover topics such as, how to make virtual appointments effective, how to build trust in a virtual context, and how to gather and pre-package data from Connecting Ontario prior to a patient's first virtual visit. 

Webinar 1: Oct 2, 12-1pm
Presenters: Barbara Liu, M.D., FRCP(C), FRCP (Edin), Caitlin Brandon, MSc, Alekhya Johnson, MPH, Janice Baker, MA, PhD
In this first webinar we will share our learnings from consultations with older adults, guidance from the literature, and feedback from health system leaders. You will learn about our new Virtual First Specialized Geriatric Services Models of Care. 
OHT support

Delirium prevention poster now available in 15 languages

Our delirium prevention poster has gained popularity across the province, and world-wide. This print-ready infographic highlights 6 proven strategies to prevent delirium in older adults. Now available in 15 of Ontario's most commonly spoken languages: Arabic, Cantonese, Italian, Portuguese, Mandarin, Punjabi, Spanish, Tagalog, Urdu, Mohawk, Oji-Cree, Ojibway, Icelandic, French, and English.
Webinars, conferences, courses
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